Kelsey Principali
Wauconda,IL
Summary
Customer-focused Renewal Coordinator with 5+ years of experience managing over 1,200 contracts annually and driving $10M+ in recurring revenue in the smart infrastructure sector. Proven ability to improve client retention, minimize customer churn by negotiating terms, addressing concerns, and coordinating with internal teams. Strong background in sustainable business, technical service contracts, and strategic account support. Adept in negotiation and communication, ensuring seamless contract transitions and fostering long-term client relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Renewal Coordinator
Siemens Industry Inc.
09.2020 - Current
- Manage 1,200+ annual contract renewals across Kansas City, Minneapolis, and Indiana, driving over $10 million in recurring revenue.
- Collaborate with internal teams (Service Sales, Operations Managers, and Client Service Managers) to streamline renewals and service expansion.pansion
- Maintain and present order intake forecasting data to senior leaders, supporting strategic planning.
- Identify opportunities for upselling or cross-selling additional services during the renewal conversation to increase account value.
- Drive process improvements across contract coordination, enhancing renewal efficiency, and accuracy.
- Negotiate the terms of renewal agreements to meet both client needs and company goals.
Account Executive
OnePlus Systems
01.2020 - 04.2020
- Sold what we termed "Monitoring as a Service" contracts in the intelligent waste management space, using wireless monitoring technology for waste containers to help cities and haulers reduce costs and improve waste management efficiency.
- Managed a territory of 2,000+ accounts, sourcing new business, and expanding the existing customer base.
- Led service/product demos via Webex and in-person meetings; consistently hit quarterly quotas.
- Ran the full sales cycle from discovery through close, customizing solutions to client needs.
- Cultivated relationships with clients to understand needs and drive satisfaction.
- Developed tailored solutions that aligned with the client's sustainability goals.
Business Development Representative
OnePlus Systems
03.2019 - 01.2020
- Sourced leads and generated new business opportunities through 50 to 100 outbound calls daily.
- Qualified prospects and conducted initial product/service demos to support sales pipeline growth.
- Developed tailored sales presentations that effectively communicated product value propositions.
- Conducted market research to identify emerging trends and competitive landscape for strategic planning.
- Analyzed customer feedback to refine service offerings and improve overall client satisfaction levels.
- Implemented CRM tools to streamline lead tracking, ensuring timely follow-ups and improved conversion rates.
Ticket Agent
American Airlines
03.2015 - 07.2016
- Processed passenger tickets and baggage claims efficiently to enhance customer experience.
- Resolved ticketing issues promptly, ensuring high levels of customer satisfaction.
- Coordinated with flight crews and ground staff to streamline boarding procedures.
- Utilized reservation systems to manage bookings and provide accurate flight information.
- Trained new agents on ticketing protocols and customer service best practices.
- Led initiatives to improve ticket processing times, increasing operational efficiency.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
Education
B.S. - Sustainable Management
University of Wisconsin—Parkside
Kenosha, WI01.2018
Skills
- Customer success management
- Contract management expertise
- Experience with Salesforce applications
- Project & Service Coordination
- Data forecasting
- Customer relationship development
- Sustainable resource management
- Interdepartmental teamwork
- Workflow improvement
Certification
- LEED Certification (in progress)
- National Honor Society
- Provost’s & Dean’s Lists
- Sustainability Scholarship Winner
Timeline
Renewal Coordinator
Siemens Industry Inc.
09.2020 - Current
Account Executive
OnePlus Systems
01.2020 - 04.2020
Business Development Representative
OnePlus Systems
03.2019 - 01.2020
Ticket Agent
American Airlines
03.2015 - 07.2016
B.S. - Sustainable Management
University of Wisconsin—Parkside