Kelsey Prudhomme
Beaumont,CA
Summary
Hospitality professional prepared to lead and optimize coffee shop and restaurant operations. Known for enhancing guest experiences and maintaining high standards of service. Reliable team collaborator with focus on achieving results and adapting to changing needs. Proficient in financial oversight and staff development.
Overview
11
11
years of professional experience
Work History
Restaurant & Bar/ Coffee Shop Manager
Morongo Casino Resort & Spa
03.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Shift Supervisor
7Leaves
06.2023 - 02.2024
- Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Completed store opening and closing procedures and balanced tills.
Barista Shift Supervisor
Starbucks
04.2015 - 02.2023
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Accurately completed end-of-day financial tasks worth over $10,000 of cash and card transactions daily
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored customer feedback to improve barista performance and customer service.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Cashier
Knotts Berry Farm
08.2014 - 04.2015
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Performed cash, card and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Some College (No Degree) - History Teacher Education
Crafton Hills College
Yucaipa, CAHigh School Diploma -
Bassett Senior High School
La Puente, CA06.2013
Skills
- Conflict Mediation
- Retail Management
- Solid Problem Solver
- POS systems proficiency
- Barista skills
- Sanitation standards
- Adaptable and Flexible
- Customer experience management
- Daily Cash Management
- Staff training and development
- Positive Reinforcement
Timeline
Restaurant & Bar/ Coffee Shop Manager
Morongo Casino Resort & Spa
03.2024 - Current
Shift Supervisor
7Leaves
06.2023 - 02.2024
Barista Shift Supervisor
Starbucks
04.2015 - 02.2023
Cashier
Knotts Berry Farm
08.2014 - 04.2015
Some College (No Degree) - History Teacher Education
Crafton Hills College
High School Diploma -
Bassett Senior High School
Similar Profiles
David ValdezDavid Valdez
Gdc Cook 3 at Morongo Casino Resort & SpaGdc Cook 3 at Morongo Casino Resort & Spa
Alex LorenzanaAlex Lorenzana
Cashier Cash Operations at Morongo Casino, Resort & SpaCashier Cash Operations at Morongo Casino, Resort & Spa
Maria LandaverdeMaria Landaverde
Facilities- EVS Manager at Morongo Casino Resort & SpaFacilities- EVS Manager at Morongo Casino Resort & Spa