Kelsey M. Cornejo
Olympia,WA
Overview
7
7
years of professional experience
Work History
Patient Access Technician - Lead
MultiCare Health
Lacey, WA
11.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
- Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
- Streamlined the registration process for increased efficiency and reduced wait times.
- Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Call Center Lead / Insurance Verification Specialist
RadNet
Phoenix, AZ
07.2022 - 11.2023
- Assisted in training new employees on the scheduling process for Arizona Diagnostic Radiology.
- Called the provider’s office to confirm information on referrals and patient insurance.
- Managed 2 reports regarding employee performance and daily volume throughout all clinics.
- Assisted employees in scheduling questions.
- Used multitasking skills and problem solving to best help patients and schedulers.
- Primary reporter for PETCT and getting all correct documents to confirm authorization from Radnet auditors and insurance authorization.
- Used Erad RIS on daily basis
- Confirmed insurance, name, dob matched
- Reviewed resumes, interviewed potential employment candidates.
- Used multiple 3rd party sites to verify insurance.
- (480)455-1850
Server
Eva's Fine Mexican Food
Casa Grande, AZ
11.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Scheduling Coordinator
KYO
Phoenix, AZ
06.2021 - 11.2021
- Learned to use: Jira ticketing service, Attain, Tableau, Central Reach Scheduling, and Intranet
- Complete certain scheduling tickets by the SLA.
- Communicate with providers, staff, and clients through online messaging service.
- Check for conflicts between schedules of clients and providers.
- Complete staff time off request through multiple scheduling websites.
- Complete sub requests, find clients and providers that match between staff time off.
- Complete insurance authorizations through multiple scheduling websites.
- (877)264-6747
Patient Access Representative
Kaiser Permanente of Washington
Olympia, WA
01.2019 - 06.2021
- Complete patient registration.
- Help patients with scheduling needs.
- Take paperwork and send it to the provider.
- File patient paperwork for pick up.
- Work with 1000+ patients per day (pre-covid).
- Help complete FMLA and PFML paperwork.
- Fax and receive faxes.
- Collect copays.
- Search patient charts.
- Print patient medical history.
- Work in a constantly changing environment.
- Work directly with patients in person, over phone, and over other devices through messaging systems.
- Work with MVA and Workers comp. Claims.
- Work with providers
- (360)923-7050
Chiropractic Assistant / Assistant Manager
Community Chiropractic P.S.
Olympia, WA
07.2018 - 12.2020
- Worked independently on learning scheduling system
- Transferred patients charts from paper to digital.
- Helped bill correct insurance and complete claims.
- Came up with patient paperwork packets.
- One of the primary key holders.
- Responsible for petty cash box balance.
- Billed patients for outstanding balances.
- Contacted medical insurance companies for procedure authorizations.
- Trained additional employees.
- Organized inventory.
- Ordered new sales items when inventory was low.
- Managed purchasing items and the cost we sold them for.
- Called insurance companies on insurance payments received.
- (360)705-1116
Chiropractic Assistant
Tumwater Chiropractic LLC.
Tumwater, WA
01.2018 - 08.2018
- Check patients in and out for appointments.
- Made additional appointments.
- Made sure registration was complete.
- Helped with billing codes for massage.
- Was one of the primary key holders and responsible for closing the office.
- Balanced petty cash box.
- Kept charts organized for next day appointments.
- Completed all registration paperwork and scanned into patients charts.
- Answered roughly 20-40 calls per day.
- (360)570-9580
Education
Diploma -
Olympia High School
Olympia, WA06.2017
Some College - undefined
University of Phoenix
Phoenix, AZ02.2022
Some College - undefined
Clark Community College
Vancouver, WA12.2017
Skills
- Customer service
- Multitasking and organization
- Strong empathy
- Problem-solving
- Keen attention to detail
- Friendly, positive attitude
- Time management
- Dependable and responsible
- Flexible and adaptable
Timeline
Patient Access Technician - Lead
MultiCare Health
11.2023 - Current
Call Center Lead / Insurance Verification Specialist
RadNet
07.2022 - 11.2023
Server
Eva's Fine Mexican Food
11.2021 - 07.2022
Scheduling Coordinator
KYO
06.2021 - 11.2021
Patient Access Representative
Kaiser Permanente of Washington
01.2019 - 06.2021
Chiropractic Assistant / Assistant Manager
Community Chiropractic P.S.
07.2018 - 12.2020
Chiropractic Assistant
Tumwater Chiropractic LLC.
01.2018 - 08.2018
Some College - undefined
University of Phoenix
Some College - undefined
Clark Community College
Diploma -
Olympia High School