Overview
Work History
Education
Skills
Timeline
Generic

Kelsey M. Cornejo

Olympia,WA

Overview

7
7
years of professional experience

Work History

Patient Access Technician - Lead

MultiCare Health
11.2023 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
  • Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
  • Streamlined the registration process for increased efficiency and reduced wait times.
  • Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.

Call Center Lead / Insurance Verification Specialist

RadNet
07.2022 - 11.2023
  • Assisted in training new employees on the scheduling process for Arizona Diagnostic Radiology.
  • Called the provider’s office to confirm information on referrals and patient insurance.
  • Managed 2 reports regarding employee performance and daily volume throughout all clinics.
  • Assisted employees in scheduling questions.
  • Used multitasking skills and problem solving to best help patients and schedulers.
  • Primary reporter for PETCT and getting all correct documents to confirm authorization from Radnet auditors and insurance authorization.
  • Used Erad RIS on daily basis
  • Confirmed insurance, name, dob matched
  • Reviewed resumes, interviewed potential employment candidates.
  • Used multiple 3rd party sites to verify insurance.
  • (480)455-1850

Server

Eva's Fine Mexican Food
11.2021 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Scheduling Coordinator

KYO
06.2021 - 11.2021
  • Learned to use: Jira ticketing service, Attain, Tableau, Central Reach Scheduling, and Intranet
  • Complete certain scheduling tickets by the SLA.
  • Communicate with providers, staff, and clients through online messaging service.
  • Check for conflicts between schedules of clients and providers.
  • Complete staff time off request through multiple scheduling websites.
  • Complete sub requests, find clients and providers that match between staff time off.
  • Complete insurance authorizations through multiple scheduling websites.
  • (877)264-6747

Patient Access Representative

Kaiser Permanente of Washington
01.2019 - 06.2021
  • Complete patient registration.
  • Help patients with scheduling needs.
  • Take paperwork and send it to the provider.
  • File patient paperwork for pick up.
  • Work with 1000+ patients per day (pre-covid).
  • Help complete FMLA and PFML paperwork.
  • Fax and receive faxes.
  • Collect copays.
  • Search patient charts.
  • Print patient medical history.
  • Work in a constantly changing environment.
  • Work directly with patients in person, over phone, and over other devices through messaging systems.
  • Work with MVA and Workers comp. Claims.
  • Work with providers
  • (360)923-7050

Chiropractic Assistant / Assistant Manager

Community Chiropractic P.S.
07.2018 - 12.2020
  • Worked independently on learning scheduling system
  • Transferred patients charts from paper to digital.
  • Helped bill correct insurance and complete claims.
  • Came up with patient paperwork packets.
  • One of the primary key holders.
  • Responsible for petty cash box balance.
  • Billed patients for outstanding balances.
  • Contacted medical insurance companies for procedure authorizations.
  • Trained additional employees.
  • Organized inventory.
  • Ordered new sales items when inventory was low.
  • Managed purchasing items and the cost we sold them for.
  • Called insurance companies on insurance payments received.
  • (360)705-1116

Chiropractic Assistant

Tumwater Chiropractic LLC.
01.2018 - 08.2018
  • Check patients in and out for appointments.
  • Made additional appointments.
  • Made sure registration was complete.
  • Helped with billing codes for massage.
  • Was one of the primary key holders and responsible for closing the office.
  • Balanced petty cash box.
  • Kept charts organized for next day appointments.
  • Completed all registration paperwork and scanned into patients charts.
  • Answered roughly 20-40 calls per day.
  • (360)570-9580

Education

Diploma -

Olympia High School
Olympia, WA
06.2017

Some College - undefined

University of Phoenix
Phoenix, AZ
02.2022

Some College - undefined

Clark Community College
Vancouver, WA
12.2017

Skills

  • Customer service
  • Multitasking and organization
  • Strong empathy
  • Problem-solving
  • Keen attention to detail
  • Friendly, positive attitude
  • Time management
  • Dependable and responsible
  • Flexible and adaptable

Timeline

Patient Access Technician - Lead

MultiCare Health
11.2023 - Current

Call Center Lead / Insurance Verification Specialist

RadNet
07.2022 - 11.2023

Server

Eva's Fine Mexican Food
11.2021 - 07.2022

Scheduling Coordinator

KYO
06.2021 - 11.2021

Patient Access Representative

Kaiser Permanente of Washington
01.2019 - 06.2021

Chiropractic Assistant / Assistant Manager

Community Chiropractic P.S.
07.2018 - 12.2020

Chiropractic Assistant

Tumwater Chiropractic LLC.
01.2018 - 08.2018

Some College - undefined

University of Phoenix

Some College - undefined

Clark Community College

Diploma -

Olympia High School

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Kelsey M. Cornejo