KELSEY PUNTAR
Phoenix,AZ
Summary
Highly motivated professional with over a decade of dynamic leadership experience, consistently delivering excellence in service and operations. Skilled in cultivating high-performing teams. Proven track record of elevation service standards and exceeding client expectations. Committed to fostering a culture of hospitality excellence and continuous improvement in every aspect of operations.
Overview
17
17
years of professional experience
Work History
PAYROLL MANAGER
ARIZONA SOLAR JG LLC
PHOENIX, AZ
03.2023 - 03.2024
- Oversee end-to-end payroll processing for over 100 employees, ensuring accuracy and timeliness in payroll disbursements
- Ensured compliance with federal, state, and local regulations related to payroll and taxation
- Maintain a high level of confidentiality, ensuring team member information is secure
- Responsible for calculating all commissions for sales and marketing team. Collaborated with finance and HR teams to streamline commission payment processes, ensuring timely and accurate payouts for all eligible representatives
- Identified discrepancies in commission calculations and implemented corrective measures, enhancing overall accuracy
- Utilized data analysis to refine commission plans, ensuring alignment with company goals
- Maintained detailed records of payroll transactions in QuickBooks, facilitating comprehensive reporting and auditing processes.
HOTEL GENERAL MANAGER
NCG HOSPITALITY
PHOENIX, AZ
09.2012 - 03.2023
- Began as a part-time breakfast attendant, advancing through various roles including Regional Sales Coordinator, Front Office Manager, Assistant General Manager, and Operations Manager before assuming the position of General Manager.
- Managed Hilton-branded hotels, including Hampton Inn & Suites, Homewood Suites, Home2 Suites, and Hilton Garden Inn.
- Directly led and managed 120-126 room hotels, overseeing a team of 50 dedicated to delivering exceptional experiences for guests and clients.
- Managed the entire staffing lifecycle, including recruitment, selection, orientation, training, development, counseling, and performance management, fostering positive team member relations.
- Held accountability for the hotel's profit and loss statement, consistently surpassing financial targets. Controlled operating expenses, identifying cost-saving opportunities without compromising guest satisfaction.
- Developed and managed annual budgets in alignment with corporate financial goals.
- Conducted regular market analysis to identify revenue growth opportunities and enhance competitive positioning.
- Implemented strategic pricing strategies and revenue techniques to maximize room revenue and overall profitability.
- Successfully led the team to achieve the 'Hilton Award of Excellence' in 2019, ranking in the top 15% of the brand based on service scores and quality metrics.
- Honored with the 'Spirit of Hampton' award in 2013 and 2015.
GUEST SERVICES SUPERVISOR
WINDSOR CAPITAL GROUP
BREA, CA
05.2010 - 06.2012
- Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues
- Interacted with guests on a daily basis providing friendly service while addressing their needs efficiently
- President of the 'Make a Difference' Committee 2011-2012
- Honored to receive the 'Spirit of Embassy' award in 2011 for exceptional guest service and for leading community impact events.
ATTRACTIONS HOSTESS
DISNEYLAND PARK
ANAHEIM, CA
06.2007 - 05.2010
- Assisted in creating the magic for guests by providing friendly, and prompt service to guests of the park.
- Worked swiftly to handle and resolve emergency situations to create safe environment for guests and team members.
- Loaded and unloaded guests from attractions quickly and efficiently to enhance flow of guests through attraction.
Education
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
University of Phoenix
01.2016
ASSOCIATE OF SCIENCE - GENERAL STUDIES
Irvine Valley College
06-2010
Skills
- Team development
- Business development
- Communication
- Payroll Processing
- Bookkeeping Skills
- Revenue Management
- Financial Management
- Management Information Systems
Timeline
PAYROLL MANAGER
ARIZONA SOLAR JG LLC
03.2023 - 03.2024
HOTEL GENERAL MANAGER
NCG HOSPITALITY
09.2012 - 03.2023
GUEST SERVICES SUPERVISOR
WINDSOR CAPITAL GROUP
05.2010 - 06.2012
ATTRACTIONS HOSTESS
DISNEYLAND PARK
06.2007 - 05.2010
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
University of Phoenix
ASSOCIATE OF SCIENCE - GENERAL STUDIES
Irvine Valley College
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