Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Putt

Spokane

Summary

Dynamic Customer Service Specialist with a proven track record that excels in problem resolution and customer relationship management. Committed to team development and delivering tailored solutions that drive repeat business. Offering a strong foundation in communication and interpersonal skills, with genuine interest in customer satisfaction. Brings commitment to learning and adaptability, quickly grasping new concepts and systems.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Sherwin Williams Co
05.2025 - Current
  • Manages high call volume while maintaining a courteous and professional demeanor.
  • Assists new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Enhances customer satisfaction by resolving issues promptly and professionally.
  • Develops rapport with customers, fostering long-term relationships and repeat business.
  • Responds to customer requests, offering excellent support and tailored recommendations to address needs.
  • Excels in time management and taking initiative with tasks.

Medical Receptionist

Dermatology Clinic of Spokane
12.2024 - 04.2025
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Chiropractic Assistant

Schramm Family Chiropractic
11.2023 - 04.2024
  • Input patient data into computer system and checked information for accuracy.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted chiropractor with patient care, ensuring accurate documentation and treatment plans.
  • Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.

Medical Office Administrative Assistant

Mt. Spokane Pediatrics
07.2022 - 06.2023
  • Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
  • Supported office staff and operational requirements with administrative tasks.
  • Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Education

Associate of Applied Science - Medical Billing And Coding

Spokane Community College
Spokane, WA
06-2026

Skills

  • Customer service
  • Good communication skills
  • Excellent written and oral communication
  • Problem resolution
  • Customer relationship management
  • Customer retention
  • Data entry
  • Active listening
  • Critical thinking
  • Team development

Timeline

Customer Service Specialist

Sherwin Williams Co
05.2025 - Current

Medical Receptionist

Dermatology Clinic of Spokane
12.2024 - 04.2025

Chiropractic Assistant

Schramm Family Chiropractic
11.2023 - 04.2024

Medical Office Administrative Assistant

Mt. Spokane Pediatrics
07.2022 - 06.2023

Associate of Applied Science - Medical Billing And Coding

Spokane Community College

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