Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Quinnsato

Orange,USA

Summary

Sincere and Responsible Psychology student with Extensive Customer Service in the Public, Nonprofit, and Hospitality industries for a span of 13 years. Known by leadership and team members to be a Compassionate and Dedicated worker who takes Gentle, Firm Ownership over stressful situations.

Overview

16
16
years of professional experience

Work History

Instructor

Creative Support
05.2024 - 02.2025
  • Provided instruction and support in participants’ homes, communities, and/or college campus
  • Supported participants in solving problems relating to hygiene, community resources, money management, health/wellness, social etiquette, academic progress & employment duties
  • Assisted participants with the development of outcomes & wrote progress reports

AmeriCorps VIP Fellow – CAPOC
09.2022 - 04.2023
  • Implemented Volunteer Risk Management Procedures, Created Volunteer Collateral, Fundraised for Volunteer Infrastructure, Supervised/Trained Volunteers & Interns, Collaborated with Philanthropy, Energy, HR, & Planning Departments

Front Desk Supervisor

Hotel June
10.2019 - 09.2021
  • Coordinated with Management and departments to ensure guest inquiries/concerns were met with Care & within Company Standards, Provided Feedback to Management/Colleagues regarding potential Areas of Improvement, Acted as Manager On Duty and diffused/responded to escalated guest challenges, Conducted Property and Guest Wellness Checks, Assisted in training and operations during remodel/rebranding phase and through global pandemic

Front Desk Agent

Dolphin’s Cove Resort
10.2017 - 06.2019
  • Revised and Balanced Daily Revenue Reports during Night Audit, Hosted Weekly Activities for Guests, Put Orders & Issues in HotSOS for Guests, Verified/Revised Information during Guest Registration, Provided Basic Information about Timeshare and Directed Detailed Inquiries to Owner Services

Food & Beverage Cashier

Disneyland Resort
01.2017 - 08.2017
  • Participated in the Disney College Program – took two courses at Disney University, opened-closed carts, counted inventory, obtained payment with money apron and POS System

Library Page/Clerk

Buena Park Library
10.2008 - 09.2014
  • Shelved books, processed passports, located lost & found materials, sorted mail/postage, created library accounts/cards

Education

Psychology, Native American Studies Minor

University of New Mexico
Albuquerque, NEW MEXICO
06-2027

Skills

  • MICROSOFT OFFICE
  • CONFLICT RESOLUTION SKILLS
  • PROJECT MANAGEMENT
  • DESIGN
  • STRONG COMMUNICATION SKILLS
  • INTERPERSONAL RELATIONSHIP BUILDING
  • COMMUNITY SERVICE
  • PUBLIC SPEAKING

Timeline

Instructor

Creative Support
05.2024 - 02.2025

AmeriCorps VIP Fellow – CAPOC
09.2022 - 04.2023

Front Desk Supervisor

Hotel June
10.2019 - 09.2021

Front Desk Agent

Dolphin’s Cove Resort
10.2017 - 06.2019

Food & Beverage Cashier

Disneyland Resort
01.2017 - 08.2017

Library Page/Clerk

Buena Park Library
10.2008 - 09.2014

Psychology, Native American Studies Minor

University of New Mexico

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Kelsey Quinnsato