KELSEY RATELLE
Costa Mesa,CA
Summary
Highly-motivated MSW graduate student with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapts well at working effectively in all settings and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor, Secretary, Bartender and Sever
The Old Spaghetti Factory
Fullerton, CA
05.2018 - Current
- Maintained an organized filing system of paper and electronic documents.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Coordinated communications, took calls, responded to emails, and interfaced with clients.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Managed bar area, cocktail design, and menu, and handled inventory, regulation compliance, and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Checked identification of guests to verify age requirements for alcohol purchase.
Client Care Coordinator
AMFM Mental Health Treatment Center
San Juan Capistrano, CA
07.2023 - 03.2024
- Support all Program Staff and Clients who are in the care of AMFM Healthcare.
- Conduct orientation for new clients, including reviewing safety drills, exit routes, evacuation procedures, and first-aid kits.
- Coordinates and transports clients safely to all daily activities, ensuring the clients arrive on time to all scheduled activities, and ensures client safety.
- Utilizes intervention and communication skills in working with clients.
- Utilize an electronic health record system (EHR) to document client activities effectively.
- Monitor and document client self-administration of medications, while coaching clients in self-management, and documenting medications in accordance with the organization's policy on medication use.
- Maintain the integrity of the residences, ensuring optimal cleanliness at all times and keeping the area hygienic.
- Conduct observation rounds, as needed, to ensure client safety and document client behavior and participation in treatment.
- Responsible for client attendance of daily recovery activities, as scheduled.
- Assist with intakes and discharges of clients according to AMFM Healthcare's policies and procedures.
- Adheres to all Joint Commission policies and procedures, including Waived Testing, Infection Prevention and Control, as well as Emergency Management and Environment of Care procedures.
Customer Service, Care Coordinator
Amen Clinics
Costa Mesa, CA
11.2021 - 02.2022
- Promptly answers the phones, providing excellent customer service.
- Receive inbound calls from prospective and current clients with service inquiries.
- Place outbound follow-up calls to prospective clients.
- Give detailed explanations of services and schedule patients.
- Accurately maintain EHR database including documenting all call information.
- Relay messages to the clinics accurately and timely, Knowledge of spreadsheet and data entry on excel.
Server
Los Coyotes Country Club
Buena Park, California
05.2016 - 05.2018
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Master of Science - Psychology
Arizona State University
Tempe, AZ12.2023
Bachelor of Arts - Psychology
California State University
Fullerton, CA05.2022
MSW - Social Work
Arizona State University
Tempe, AZ06-2026
Skills
- Strong Communication
- Patience
- Problem Solving Skills
- Flexibility
- Attention to Detail
- Responsibility
Certification
CPI - Nonviolent Crisis Intervention Training Completion
Timeline
Client Care Coordinator
AMFM Mental Health Treatment Center
07.2023 - 03.2024
Customer Service, Care Coordinator
Amen Clinics
11.2021 - 02.2022
Supervisor, Secretary, Bartender and Sever
The Old Spaghetti Factory
05.2018 - Current
Server
Los Coyotes Country Club
05.2016 - 05.2018
Master of Science - Psychology
Arizona State University
Bachelor of Arts - Psychology
California State University
MSW - Social Work
Arizona State University
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