Kelsey Robb
Orcutt,CA
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Oakridge Landscape Inc
Nipomo, CA
06.2021 - Current
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Used Word to write proposals to clients and generate sales for supervisor.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and events.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Preformed HR duties for 30+ Landscape Foremen and Laborers.
Customer Service Representative
Mechanics Bank
Pismo Beach , CA
05.2019 - 06.2021
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Stocked supplies for customers and personal teller station.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled 100+ bank deposits and armored car transactions daily.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Volunteered for extra shifts during mergers and other busy periods to alleviate staffing shortages.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Scheduling Coordinator
Slaughter Wilson Oral Surgery
Santa Maira, CA
04.2017 - 08.2018
- Scheduled procedures, surgeries and doctor appointments for average of 20 patients per daily
- Verified system information for accuracy.
- Performed general office duties, including answering multi-line phones, typing, proofreading, and data entry.
- Scanned physical files into digital records.
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
- Verified insurance coverage and obtained pre-authorizations
- Checked patients in and out and collected payments
- Educated patients about surgeries and provided treatment plan documentation
- Reviewed medical histories and current information to provide accurate information to surgeons
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Collaborated with assistants and two doctors to prepare and set up rooms with adequate supplies and equipment
Cage Cashier
Chumash Casino And Resort
Santa Ynez, CA
02.2016 - 03.2017
- Provide welcoming customer service to guests, conflict resolution and utilize professional judgement independently.
- Complete credit and debit card transactions, cash out high volumes of chips and cash vouchers.
- Reconcile drawer at end of every shift and keep accurate records.
- Tally credit and debit card transactions using 10 key calculators.
- Fraud and counterfeit detection and prevention.
- Ability to handle pressure in an extremely fast paced environment.
- Counted and recorded assigned funds and made exchanges of funds throughout shift
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Secured casino funds not in use after balancing cash drawer
- Quickly and accurately counted drawers at start, middle and end of each shift
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance
- Sold chips, tokens or tickets to patrons based on individual needs
- Understood and consistently followed gaming commission rules governing establishment activities
- Moved currency, coins and chips following exact security protocols
Education
Some College (No Degree) - General Studies
Allan Hancock College
Santa Maria, CASkills
- Self-motivated
- Extremely organized
- Strong Work Ethic
- Accurate Cash Handling
- Excellent Customer Service
- Financial Records Management
- Professional telephone demeanor
- Microsoft Excel
- Confidentiality and Data Protection
- Multitasking and Time Management
- Microsoft Windows
Timeline
Administrative Assistant
Oakridge Landscape Inc
06.2021 - Current
Customer Service Representative
Mechanics Bank
05.2019 - 06.2021
Scheduling Coordinator
Slaughter Wilson Oral Surgery
04.2017 - 08.2018
Cage Cashier
Chumash Casino And Resort
02.2016 - 03.2017
Some College (No Degree) - General Studies
Allan Hancock College
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