Kelsey Roberts
Beaufort,SC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Swiss Army Knife
Cat Island Club
08.2023 - Current
- Manage covers and gratuities spreadsheet for food and beverage
- Make flyers and menus in Canva
- Assist in planning member events
- Execute member and private events
- Update end of day reports
- Assist in biweekly payroll for 30 staff members
- Onboard all new hires
- Assist in daily food and beverage operation
- Manage schedule for 10 front of house food and beverage team
- Troubleshoot any IT issues
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Member Relations
Oldfield Club
05.2021 - 08.2023
- Accounts Payable Specialist June2022 – February2023
- Accounts Receivable Specialist May2021- June2022
- Plan and execute member and community wide events
- Generate BEOs for each event
- Reconcile member survey responses
- Generate P&Ls for private and member events
- Assist in admin duties for food and beverage
- Submit monthly sales tax
- Update end of day reports for each venue
- Manage and monitor spreadsheets
- Conduct monthly beverage inventory
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Prepared and mailed invoices to members, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Provided exceptional customer service when addressing member inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Assistant General Manager
Hilton Garden Inn
02.2017 - 05.2021
- Front Office Manager November2018- December2019
- Executive Housekeeper March2018-November2018
- Front Desk Agent August2017-March2018
- Intern February2017-August2017
- Management of staff, 8-10 direct reports, 20-25 second reports
- Supply ordering for different departments
- Monthly inventory of different department supplies
- Assist in all departments as needed
- Payroll preparation
- Troubleshooting guest issues
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Education
Associates in Applied Science - General Business- Hospitality/ Tourism Management
Technical College of the Lowcountry
Beaufort, SC08.2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Organizational and time management skills
- Active listening
- Excellent communication
- Managerial Skills
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefits4-day work weekTimeline
Swiss Army Knife
Cat Island Club
08.2023 - Current
Member Relations
Oldfield Club
05.2021 - 08.2023
Assistant General Manager
Hilton Garden Inn
02.2017 - 05.2021
Associates in Applied Science - General Business- Hospitality/ Tourism Management
Technical College of the Lowcountry
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