Kelsey Roberts
Warren
Summary
Dynamic sales and customer service professional seeking to leverage strengths in a collaborative team environment. Committed to delivering exceptional service while fostering positive relationships that drive organizational success. Recognized for professionalism and a proactive attitude, contributing to a culture of excellence and teamwork. Eager to support company goals through dedication and a results-oriented approach.
Overview
14
14
years of professional experience
Work History
Data Entry Specialist
Advomas
10.2023 - 05.2025
- Processed large volumes of data efficiently and accurately to ensure timely post department completion
- Maintained accurate account entry to maintain and meet required account quotas
- Implemented data verification techniques to enhance accuracy and reliability of information entered.
- Maintained the comprehensive internal system; Panacea 3; to organize individual clients for operational efficiency
- Utilized Hospital(s) EPIC and internal system to gather individual client information for account entry.
- Elaborately communicated with upper management and varying internal teams to ensure customer satisfaction and deadline requirements
- Maintained the highest HIPAA standards to ensure individual privacy and protocols
- Utilize the state of Michigan's CHAMPS system to gather insurance coverage data to assess individual client requirements
Billing Specialist
Johnson & Johnson • Kelly Services, Inc
07.2017 - 07.2019
- Complete weekly/monthly billing for the Johnson & Johnson Account
- Resolve and strategize invoice issues to ensure proper billing is received by the customer.
- Manipulate data in Excel by performing advanced functions such as; Vlookup, Pivot Tables and Advanced filtering
- Communicate with appropriate contacts to express billing concerns and seek resolutions.
- Operate with open communication in a team setting to coordinate Billing and Accounts Receivable tasks
- Liaison between upper Management and customers for account resolution.
- Research and reconcile customer accounts; Past due balances
- Process monthly aging reports to update account status and communications with customers
- Operate with open communication in a team setting to coordinate Billing and Accounts Receivable tasks
Customer Account Representative
Wright Medical Technologies
02.2016 - 07.2017
- Manage 16 different Sales Representative accounts and workload
- On call customer service; Answer incoming calls regarding order status and inventory availability
- Create invoices from used equipment utilized during surgeries to issue bills and create invoices while utilizing JDE 9.0 software system and FOMS-Field Operations Management System
- Ensure all Sale representatives are organized and on task by managing calendars and orders needed pre-surgery
- Processed account transactions accurately, ensuring compliance with company standards and enhancing overall hospital satisfaction
Lead Server
JBalwin's Restaurant Lounge & Caterer
12.2012 - 02.2016
- Monitor dining room to ensure optimal guest experience
- Anticipate guest needs and requests in a timely manner
- Create a welcoming guest environment that is relationship driven in order to promote repeat attendance
- Utilize value added sale techniques through description and visualization
- Supervised daily operations, ensuring exceptional service quality and guest satisfaction.
- Trained and mentored new servers, fostering a collaborative team environment.
- Effectively utilized time management skills and process of elimination based on urgency of each presented task
Customer Service Representative
OSCO Corporation
02.2013 - 12.2013
- Effectively communicate with manufacturing personnel to ensure supreme quality production
- Timely provide customized quotes through a series of incoming customer communications
- Preform cold calling techniques and follow up responses to create and encourage new relationships for business growth
- Maintained CRM system per customer to ensure thorough team communication
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed complex customer accounts, providing tailored solutions to enhance service quality.
- Collaborated with cross-functional teams to address operational challenges and enhance service delivery.
- Ensured compliance with company standards while handling sensitive customer information securely.
Inside Sales/Customer Service Representative
TCT Stainless Steel
06.2011 - 02.2013
- Generate and implement creative ideas to promote company capabilities and products through sales strategies
- Develop processes to ensure customer satisfaction is guaranteed
- Provide customized quotes to potential buyers
- Liaison between manufacturing personnel and end user to promote customer retention
- Cultivated strong client relationships through effective communication and proactive follow-up strategies.
- Conducted product presentations to educate clients on stainless steel solutions and applications.
- Implemented feedback mechanisms to capture client input, driving continuous improvement in service delivery.
Education
General Studies -
Macomb Community College
Utica, MI09-2014
Skills
- Proficient in Microsoft Office
- Accuracy and attention to detail
- Spreadsheet management
- Data collection
- Data processing
- Identifying errors
- Data protection
- Process improvement mindset
- Quality control focus
- Administrative support
- Fast learner
- Strong communication
CORE COMPETENCIES
Enthusiasm ~ Efficient ~ Time Management ~ Accountable ~ Team Player ~ Passionate ~ Dedicated ~ Effective Communicator ~ Inovative
Timeline
Data Entry Specialist
Advomas
10.2023 - 05.2025
Billing Specialist
Johnson & Johnson • Kelly Services, Inc
07.2017 - 07.2019
Customer Account Representative
Wright Medical Technologies
02.2016 - 07.2017
Customer Service Representative
OSCO Corporation
02.2013 - 12.2013
Lead Server
JBalwin's Restaurant Lounge & Caterer
12.2012 - 02.2016
Inside Sales/Customer Service Representative
TCT Stainless Steel
06.2011 - 02.2013
General Studies -
Macomb Community College
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