Kelsey Robinson
Justin,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
22
22
years of professional experience
Work History
General Manager
Sonic Drive-in Roanoke, TX
Roanoke, Texas
10.2024 - Current
- Develops and implements operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction
- Designs sales and service strategies to improve revenue and retention
- Delivers exceptional client experiences through hands-on leadership of associates and managers
- Uses excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Establishes a high-volume food production and delivery system to ensure consistent, on-time, and within budget orders
- Upholds the highest standards of cleanliness and staff conduct
- Controls labor with managers and employees on a daily basis
- Receives cash from carhops after each shift and makes daily deposits
- Regularly checks emails throughout the day to receive any information about the business
- Is responsible for fixing and maintaining all equipment
- Delegates tasks to the other managers and employees to ensure the store is kept at its best
- Places the truck orders and receives the truck twice a week
- Counts inventory weekly
- Takes care of payroll for all employees every two weeks
Crew Leader
Sonic Drive-In Roanoke, TX
Roanoke, Tex
11.2003 - 10.2024
- Processes payments, counts money, and provides correct change
- Balances receipt payments in cash register
- Follows proper void and refund procedures.
- Successfully operates POS system for accurate order entry and billing procedures
- Developed knowledge of menu items, ingredients, prices, promotions, payment methods, and special offers
- Greets guests in a friendly manner and takes orders while upselling additional menu items
- Communicates with customers regarding orders, comments, and complaints
- Demonstrates strong customer service skills by promptly responding to customer inquiries and complaints
- Assists in training new hires on proper procedures for taking customer orders and operating cash registers
Education
Associate of Arts - Business Administration
Strayer Universidy
Online01-2001
Skills
- Effective Multitasking
- Customer Loyalty
- Customer Needs Assessments
- Customer Interaction
- Customer Complaint Resolution
- Enhancing Customer Experience
Timeline
General Manager
Sonic Drive-in Roanoke, TX
10.2024 - Current
Crew Leader
Sonic Drive-In Roanoke, TX
11.2003 - 10.2024
Associate of Arts - Business Administration
Strayer Universidy
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