Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Kelsey Rucki

Clarksville,FL

Summary

Motivated professional ready to re-enter the workforce, equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Committed to contributing to team success and driving positive results, with a proven track record of tackling challenges head-on. Previous experiences fostered a dedication to continuous improvement and adaptability in dynamic environments. Eager to leverage these strengths in new opportunities that promise growth and collaboration.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Homemaker and Mother

Independent Contractor
Home
06.2021 - Current
  • Managed household operations, ensuring efficient scheduling and organization of daily activities.
  • Developed and implemented effective meal planning strategies to optimize nutrition and reduce waste.
  • Coordinated educational activities for children, fostering their development through structured learning experiences.
  • Oversaw budget management, tracking expenses to maintain financial stability within the household.
  • Streamlined cleaning processes, enhancing efficiency while maintaining high standards of home maintenance.
  • Mentored children in life skills, promoting independence and responsibility through hands-on learning opportunities.
  • Adapted household routines based on evolving family needs, demonstrating flexibility and problem-solving abilities.

Courier/Delivery Driver

UberEATS
Varies
01.2022 - 01.2026
  • Delivered over 1000 food orders efficiently, ensuring timely arrival to customers.
  • Maintained accurate records of deliveries and routes for operational efficiency.
  • Communicated effectively with restaurant partners to confirm order details.
  • Utilized GPS technology to optimize delivery routes and reduce travel time.

.

  • Monitored customer feedback to enhance service quality and responsiveness.
  • Implemented process improvements for handling high-volume delivery periods effectively.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Followed company policies and procedures during shift.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.

EVS Housekeeping

Blake Medical Center
Bradenton, FL
01.2021 - 06.2021
  • Maintained cleanliness and sanitation standards in patient rooms and common areas.
  • Operated cleaning equipment, ensuring proper usage and maintenance protocols were followed.
  • Collaborated with nursing staff to address specific cleanliness requirements for patient care.
  • Implemented efficient cleaning schedules to optimize workflow throughout the facility.
  • Conducted regular inspections of cleaning supplies, managing inventory to ensure availability.
  • Developed and enforced safety protocols to minimize hazards within the work environment.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.

Customer Service Associate

Wawa
Bradenton, FL
03.2018 - 07.2019
  • Providing an excellent guest interaction with everyone who enters the store in any way, shape, or form.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained store cleanliness and organization to enhance customer experience and safety standards.
  • Operated cash register, ensuring accurate transactions and efficient check-out processes.
  • Collaborated with team members to manage inventory levels and restock merchandise effectively.
  • Monitored customer feedback to identify areas for improvement in service quality and product offerings.
  • Led initiatives to improve team efficiency, resulting in reduced wait times during peak hours.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.

Overnight Associate

7-Eleven
Palmetto, FL
12.2017 - 02.2018
  • Managed inventory levels to ensure product availability and minimize waste.
  • Operated cash register accurately, processing transactions efficiently during overnight hours.
  • Conducted nightly stock replenishment, organizing merchandise for optimal display.
  • Contributed to positive customer experiences by providing friendly and knowledgeable assistance during occasional early morning encounters.
  • Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
  • Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
  • Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.

Barista/Cashier

Starbucks
Port Charlotte, FL
07.2016 - 08.2017
  • Delivered high-quality beverages consistent with company standards.
  • Trained and mentored new baristas on equipment operation and customer service techniques.
  • Enhanced customer experience by providing personalized service and addressing inquiries effectively.
  • Collaborated with team members to maintain cleanliness and organization of workstations.
  • Implemented efficient workflow strategies that improved order turnaround time during busy shifts.
  • Resolved customer complaints promptly, maintaining satisfaction and loyalty to the brand.
  • Assisted in developing promotional strategies to boost sales of seasonal beverages and products.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Customer Service, Cashier

Target
08.2013 - 09.2015
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Assisted customers with inquiries, providing exceptional service and product knowledge.
  • Managed cash drawer, ensuring accurate balance at shift end and minimizing discrepancies.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Cashier

Michael's
01.2011 - 01.2012
  • Processed customer transactions efficiently and accurately using point-of-sale (POS) systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained organized checkout area, ensuring cleanliness and accessibility of products.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Education

High school or equivalent -

Bayshore High School
Bradenton, FL
06-2014

High school or equivalent -

Sarasota High School
Sarasota, FL
06.2014

High school or equivalent -

Desoto County High School
Arcadia, FL

Skills

  • Cleaning Experience
  • Typing
  • Retail Sales
  • Food Service
  • Restaurant Experience
  • Driving
  • Heavy lifting
  • Microsoft Outlook
  • Food Preparation
  • CSR
  • Cash Handling
  • Coffee Experience
  • Cashiering
  • Food Safety
  • Customer Service
  • High availability
  • Communication skills
  • Food Production
  • Customer Care
  • Food Handling
  • Moving
  • Microsoft Powerpoint
  • Host/Hostess
  • Customer Support
  • Cooking
  • Dental terminology
  • Windows
  • Upselling
  • POS
  • Search engines
  • English
  • Customer service
  • Basic math
  • Microsoft Word
  • Administrative experience
  • Analysis skills
  • Custodial experience
  • Microsoft Excel
  • Time management
  • Serving Experience
  • Merchandising
  • Busser
  • Medical terminology
  • Phone etiquette
  • Negotiation
  • Barista Experience
  • Organizational skills
  • Cleaning
  • Computer skills
  • Friendly and respectful
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Caring and responsible
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Coordination and teamwork
  • Excellent communication
  • Multitasking Abilities
  • Effective communication
  • Safety awareness

Certification

  • Driver's License
  • ServSafe

Languages

English
Full Professional
Spanish
Elementary

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Driving License: Driver's License
  • Work Permit: Authorized to work in the US for any employer
  • Availability: Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • Visa Status: Authorized to work in the US for any employer

Timeline

Courier/Delivery Driver

UberEATS
01.2022 - 01.2026

Homemaker and Mother

Independent Contractor
06.2021 - Current

EVS Housekeeping

Blake Medical Center
01.2021 - 06.2021

Customer Service Associate

Wawa
03.2018 - 07.2019

Overnight Associate

7-Eleven
12.2017 - 02.2018

Barista/Cashier

Starbucks
07.2016 - 08.2017

Customer Service, Cashier

Target
08.2013 - 09.2015

Cashier

Michael's
01.2011 - 01.2012

High school or equivalent -

Bayshore High School

High school or equivalent -

Sarasota High School

High school or equivalent -

Desoto County High School