Kelsey Rusk
Charlotte,NC
Summary
Business professional with proven track record in entrepreneurship and strategic planning. Expertise in managing all facets of business, from operations to financial oversight. Known for fostering collaborative team environment and delivering reliable results. Proficient in decision-making and adaptive to changing business needs.
Overview
7
7
years of professional experience
Work History
Sole Proprietor
Opulent Clean Co.
Cornelius, NC
02.2020 - Current
- Managed daily operations to ensure high-quality cleaning services and customer satisfaction.
- Developed and implemented efficient cleaning protocols to enhance service delivery.
- Supervised a team of contractors, providing training and guidance on best practices.
- Coordinated scheduling and logistics for multiple cleaning assignments across diverse locations.
- Established strong client relationships through consistent communication and follow-up services.
- Conducted inventory management for cleaning supplies, ensuring cost-effective procurement strategies.
- Resolved customer inquiries and concerns promptly to maintain positive business reputation.
- Analyzed feedback to continuously improve service offerings and operational processes.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
Chemist Assistant
Carolina Chemical Company
Charlotte, NC
01.2025 - 12.2026
- Conducted laboratory experiments to support chemical analysis and product testing.
- Assisted in developing and refining standard operating procedures for laboratory processes.
- Maintained accurate records of experimental data and results for compliance reporting.
- Collaborated with senior chemists on research projects, ensuring adherence to safety protocols.
- Trained new staff on laboratory techniques, equipment usage, and safety measures.
- Evaluated chemical samples using advanced analytical instrumentation to ensure quality standards.
- Maintained a clean and organized laboratory environment, promoting safety and reducing risk of contamination or accidents.
- Evaluated new instrumentation options for potential adoption into existing workflows, providing recommendations based on cost-benefit analyses.
- Effectively communicated results of analyses to chemists through clear documentation and presentations, aiding in informed decision-making processes.
Bartender/Lead Barback
Oh My Soul South African Vegan Restaurant
Charlotte, NC
04.2023 - 09.2024
- Crafted unique vegan cocktails using fresh ingredients to enhance customer experience.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Trained preparation and restaurant protocols.
- Developed seasonal drink menus aligned with restaurant's vegan philosophy.
- Resolved customer complaints promptly, maintaining positive dining atmosphere.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Associate of Arts - Beauty/skincare
NC School of Nails And Advanced Aesthetics
Charlotte, NC04.2026
Associate of Science - Diagnostic Medical Studies
University of St. Augustine For Health Sciences
San Marcos, CA08.2024
High School Diploma -
Performance Learning Center
Charlotte, TN06.2013
Skills
- Small business operations
- Operations management
- Project management
- Strategic planning
- Employee performance management
- Business growth and retention
- Staffing
- Staff hiring
- Planning and execution
- Team building
- New business launch
- Business marketing
- Business operations leadership
- Entrepreneurial leadership
- Reporting and documentation
- Staff training/development
- Relationship building
- Customer relations
- Goal setting
- Quality assurance
- Operations oversight
- Inventory management
- Performance improvement
- Decision-making
- Employee relations
- Customer service
- Recruitment
- Sound judgment
- Scheduling
- Staff development
- Effective leader
- Hiring and onboarding
- Delegation
Timeline
Chemist Assistant
Carolina Chemical Company
01.2025 - 12.2026
Bartender/Lead Barback
Oh My Soul South African Vegan Restaurant
04.2023 - 09.2024
Sole Proprietor
Opulent Clean Co.
02.2020 - Current
Associate of Arts - Beauty/skincare
NC School of Nails And Advanced Aesthetics
Associate of Science - Diagnostic Medical Studies
University of St. Augustine For Health Sciences
High School Diploma -
Performance Learning Center