Kelsey Sanders
Glendale,Arizona
Summary
Seeking a position as a responsible customer service representative with an established company that will allow me to utilize my current skills with room for development and growth
Overview
7
7
years of professional experience
Work History
Investment Analyst
Vanguard
06.2024 - Current
- Assisting clients with 401k plans, stocks, bonds
- Processing bank transfers and withdrawals
- Assisting with investments questions and concerns
- Assessed operational, regulatory, compliance and headline risks associated with specific fund companies and investment teams.
Paychex
01.2022 - 07.2024
- Assisting clients with payroll
- Processing year end payroll
- Handling taxes and clients accounts
customer service
JPAY
01.2021 - 12.2021
- Providing customer service for inmates and they families
- Proving communication between inmates and families
- Providing financial assistance for families
Faststart Representative
CVS CAREMARK
10.2019 - 03.2021
- PROCESSING PRESCRIPTIONS FOR DOCTORS AND MEMBERS
- PROCESSING ORDERS FOR DIABETIC SUPPLIES
- ASSIST WITH ORDERING PRESCRIPTIONS FOR DOCTORS AND PATIENTS
Providers Data Specialist/claims
Triwest Healthcare Alliance
01.2019 - 10.2019
- Build Providers Contracts
- Process Providers 1099S
- Process Returned Provider Contracts
- Mail And Scan Providers Contracts
Medical Assistant
Pacific pulmonary Services
11.2018 - 01.2019
- Answering patients concerns and questions
- Charting patients prescriptions and compliances
- Pulling patients compliances and progress reports
- Sending out data cards, processing data cards
- CPAP set ups and follows up
Medical Record Review Specialist/claims
Inovalon
12.2017 - 11.2018
- Answering phones speaking with nurses and providers
- Sending and receiving and reviewing Medical Records
- Faxing and printing
- Excel spreadsheets
- Monitoring calls
- Assisting with chart review and medical audits
Dispatcher
Ontrac
12.2017 - 07.2018
- Assisting drivers and customers with package information
- Answering calls in a fast paced environment
- Directing and navigating directions for drivers
- Excel report sheets
- Track lost and damaged packages
Concentrix
10.2017 - 12.2017
- Assisting customers with tax questions
- Answering tax documents concerns
- Assisting with tax return processing
- Video chat
Education
Medical Assistant -
Brookline College
11.2011
High School Diploma -
North High School
05.2006
Skills
- Profiency
- Different multi line platforms
- Typing expert
- CRM experience
- Multi task management
Timeline
Investment Analyst
Vanguard
06.2024 - Current
Paychex
01.2022 - 07.2024
customer service
JPAY
01.2021 - 12.2021
Faststart Representative
CVS CAREMARK
10.2019 - 03.2021
Providers Data Specialist/claims
Triwest Healthcare Alliance
01.2019 - 10.2019
Medical Assistant
Pacific pulmonary Services
11.2018 - 01.2019
Medical Record Review Specialist/claims
Inovalon
12.2017 - 11.2018
Dispatcher
Ontrac
12.2017 - 07.2018
Concentrix
10.2017 - 12.2017
Medical Assistant -
Brookline College
High School Diploma -
North High School