Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kelsey Roselin

Methuen,MA

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Manager

Panera Bread
06.2020 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Salesperson

Herb Chambers Infiniti of Boston
02.2018 - 04.2020
  • Satisfy the transportation needs of vehicle purchasers.
  • Sell/Leases and delivers a minimum of 10 units per month.
  • Approaches, greets, and offers assistance or directions to any customer who enters the dealership showroom or sales lot.
  • Assist customers in selecting a vehicle by asking questions Explains fully product performance, application, and benefits to prospects.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Increased sales and customer satisfaction through personalized servicing.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Worked to build relationships with customers and built potential for additional sales.

Salesperson/BDC

Prime Honda
06.2016 - 01.2018
  • Appointment setting and handling.
  • Inbound/Outbound calls Customer resolution specialist.
  • Outbound Email customer contact.
  • Generating dealership traffic Provide customers with all available information on vehicle of interest.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.

Receptionist

Woburn Toyota
03.2015 - 05.2016
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Barrista

Panera Bread
01.2014 - 02.2015
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Used POS system to accurately enter orders and process payments.

Education

High School Diploma -

Shriver Jobcorps
Devens, MA
04.2014

Skills

  • HIPAA guidelines
  • Front desk operations
  • Records management
  • Flexible
  • Decision-making
  • Organization
  • Data management
  • Safety Compliance
  • Team Development
  • Inventory Control

Certification

  • Certified Medical Administrative Assistant (CMAA)
  • Certified NHA/OSHA/HIPPA

Languages

English
Full Professional

Timeline

Shift Manager

Panera Bread
06.2020 - Current

Salesperson

Herb Chambers Infiniti of Boston
02.2018 - 04.2020

Salesperson/BDC

Prime Honda
06.2016 - 01.2018

Receptionist

Woburn Toyota
03.2015 - 05.2016

Barrista

Panera Bread
01.2014 - 02.2015

High School Diploma -

Shriver Jobcorps

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Kelsey Roselin