Kelsey Schloop
Ormond Beach,FL
Summary
Dynamic individual with hands-on experience in Care Operations, and Revenue Cycle Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Revenue Cycle Managment
AnswersNow Inc.
03.2024 - Current
- Oversee Verification of Benefits, Authorizations, Billing, and Credentialing Functions.
- Managed ABA Payor Contract initiation, negotiation and execution, for both commercial and Medicaid managed care plans, across multiple different states.
- Functioned productively in matrix organization across organizational levels and organized and prioritized responsibilities to meet commitments.
- Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
- Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
- Created Dashboards to monitor, track and provide insights into Objectives and Key Results.
- Oversee and Manage claim submission, and payor denials.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Operations Supervisor
AnswersNow Inc.
01.2023 - 02.2023
- Managed Client Intake, Verifications of Benefits, Authorizations, Patient Billing and Credentialing Functions.
- Managed team of three to five specialists.
- Improved operations by implementing verification of benefits correspondence for families.
- Implemented Patient Billing standard operating procedures.
- Collaborated with product and engineering teams to implement billing platforms.
- Managed multiple state contracting and credentialing for BCBA's, and implemented standard operating procedures.
- Developed Training Resources for support to internal team members, as well as newly hired team members.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
VOB Manager
Elemy
12.2021 - 01.2023
- Manged Verification of Benefits, Authorizations and Credentialing Functions, for both Applied Behavior Analysis and Medication Management entities.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross Collaborated with Clinical on client insurance issues, to resolve and maintain continuity of care for families.
- Developed Standard Operating Procedures.
- Trained internal team members, and cross functional team members on insurance requirements, and compliance.
- Managed Multi-State Credentialing for both BCBA's and Physicians for Applied Behavior Analysis and Medication Management Entities.
VOB and Authorization Supervisor
Florida Autism Center
07.2021 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with all clinics to deliver timely on authorizations to ensure quick access to care for families.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Managed VOB's and Authorizations for over 50 clinics, and worked with heath plans across 10-15 states.
- Maintained education on state health plans regulations, and insurance requirements to ensure internal teams were up to date on changes.
- Conducted internal audits to ensure revenue collections were at 90% or higher.
Senior Administrative Operations Manager
Florida Autism Center
12.2019 - 07.2021
- Supported 9 ABA clinics operations of the Georgia Market, while successfully maintaining operations at the home in clinic in Florida
- Traveled in person to Georgia market as needed to provide in person support, guidance and training to new operations managers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Maintained client, RBT and BCBA schedules to ensure all clients receive authorized hours weekly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Responsible for scrubbing of billing claims weekly for clean claim submission to ensure timely revenue collections.
- Collaborated with Clinic Director on fun team activities and outings to ensure team morale was at its highest.
- Managed all hiring of RBT's, and administrative staff, ensuring all hiring needs were met, and employment documents are complete upon hire.
- Maintained all client referrals, verification of benefits, and authorization submissions and follow ups.
- Managed RBT credentialing with Florida Medicaid.
- Managed clinic budget to ensure clinic supplies could be maintained.
Administrative Operations Manager
Florida Autism Center
04.2018 - 07.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Maintained client, RBT and BCBA schedules to ensure all clients receive authorized hours weekly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Responsible for scrubbing of billing claims weekly for clean claim submission to ensure timely revenue collections.
- Collaborated with Clinic Director on fun team activities and outings to ensure team morale was at its highest.
- Managed all hiring of RBT's, and administrative staff, ensuring all hiring needs were met, and employment documents are complete upon hire.
- Maintained all client referrals, verification of benefits, and authorization submissions and follow ups.
- Managed RBT credentialing with Florida Medicaid.
- Managed clinic budget to ensure clinic supplies could be maintained.
Administrative Assistant
Florida Autism Center
10.2017 - 04.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported Operations Manager with client schedules, authorizations, and billing.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Associate of Arts - Early Childhood Education
Purdue Global University
Indianapolis, IN05-2014
Skills
- Revenue optimization
- Data-driven decision-making
- Operational Efficiency
- Central Reach
- Click Up
- Denial Management
- Contract Execution
- Commercial and Medicaid Insurances
- Salesforce
- Medical Billing and Coding
- Multi State Credentialing and Billing
- Cross Functional Collaboration
Certification
- CNP - Certified Notary Public
Timeline
Director of Revenue Cycle Managment
AnswersNow Inc.
03.2024 - Current
Operations Supervisor
AnswersNow Inc.
01.2023 - 02.2023
VOB Manager
Elemy
12.2021 - 01.2023
VOB and Authorization Supervisor
Florida Autism Center
07.2021 - 12.2021
Senior Administrative Operations Manager
Florida Autism Center
12.2019 - 07.2021
Administrative Operations Manager
Florida Autism Center
04.2018 - 07.2021
Administrative Assistant
Florida Autism Center
10.2017 - 04.2018
- CNP - Certified Notary Public
Associate of Arts - Early Childhood Education
Purdue Global University
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