Kelsey Schultz
Linden,MI
Summary
Enhance store loyalty with unparalleled support. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
9
9
years of professional experience
Work History
Salesperson
Lafontaine Chrysler Dodge Jeep Ram
Fenton, MI
03.2021 - Current
- Developed and implemented strategies to meet sales quotas.
- Maintained accurate records of customer interactions and transactions.
- Provided personalized service to build relationships with customers.
- Resolved customer complaints promptly and efficiently.
- Generated new business opportunities through cold calling campaigns.
- Assisted customers in selecting appropriate products or services for their needs.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Advised customers on the latest product features and benefits.
- Monitored inventory levels and placed orders as needed.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
- Educated customers about products and services offered by the company.
- Gathered data on competitors' pricing, products, and promotional activities.
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Developed key customer relationships to increase sales.
- Acquired new customers and identified unique needs to deliver relevant products.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
Salesperson
Garber Chrysler Dodge Jeep RAM
Saginaw, MI
02.2018 - 02.2021
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Generated new business opportunities through cold calling campaigns.
- Educated customers about products and services offered by the company.
- Developed key customer relationships to increase sales.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted customers in selecting appropriate products or services for their needs.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Advised customers on the latest product features and benefits.
- Compiled reports on sales activity, progress towards goals, and other metrics.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Administrative Assistant/Vet Assistant
River Rock Animal Hospital
Midland, MI
10.2015 - 10.2020
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Assisted veterinarians in examining and treating animals.
- Performed laboratory tests such as urinalysis, fecal analysis, and blood work.
- Administered medications and vaccinations as prescribed by a veterinarian.
- Provided support for surgeries, including prepping the animal and surgical area.
- Assisted with medical treatments such as wound cleaning, bandaging, splinting, dental care.
- Monitored vital signs of patients during surgery or recovery periods.
- Maintained accurate records of patient treatments and progress notes.
- Ordered supplies necessary for daily operations of the veterinary practice.
- Cleaned and sterilized instruments used in medical procedures according to established protocols.
- Answered phone calls from clients inquiring about their pets' health status or scheduling appointments.
- Educated pet owners on proper nutrition, exercise habits, preventative healthcare measures.
- Maintained cleanliness of exam rooms between appointments; stocked shelves with necessary supplies.
- Provided emotional support to pet owners facing difficult decisions regarding their pet's health care needs.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Education
Associate of Science - Vet Medicine
Delta College
Bay City, MI12-2011
Skills
- Customer Engagement
- Account Management
- Deal structuring
- Cold-calling
- Prospecting
- Sales process
- Customer care
- Deal negotiation
Affiliations
- Golf
- Detroit Tigers and Lions Fan
- Outdoors/Traveling
- Gym
Timeline
Salesperson
Lafontaine Chrysler Dodge Jeep Ram
03.2021 - Current
Salesperson
Garber Chrysler Dodge Jeep RAM
02.2018 - 02.2021
Administrative Assistant/Vet Assistant
River Rock Animal Hospital
10.2015 - 10.2020
Associate of Science - Vet Medicine
Delta College
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