Kelsey Scott
Summary
Authorized to work in the US for any employer Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Family Dollar
04.2023 - 06.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Pharmacy Assistant
Rx Partners, Inc
03.2022 - 10.2022
- Assisted pharmacy staff with preparing medications and filling orders.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Updated computer system with current customer, payment and inventory information.
- Verified order information against computer database.
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
Assistant Manager
Rite Aid
01.2021 - 01.2022
- I moved up quickly in the company from a cashier to a shift supervisor with in 4 weeks
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Ordered and stocked store merchandise
- Upheld a high standard of customer service
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cashier
Shop N Save Supermarket
03.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Cleaning Crew Member
St. Moritz Building Services
01.2016 - 11.2017
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Emptied trashcans and transported waste to collection areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
Security guard
St.Moritze
08.2015 - 12.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Cashier
Dollar general
10.2013 - 06.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Waitress
Goodfellas
04.2013 - 09.2013
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
High School Diploma -
Cheyenne High School
North Las Vegas, NV06.2013
Skills
- Cost Control
- Manufacturing Processes
- Sell Products
- Quality Standards
- Business Development Understanding
- Staff Development
- Staff Training
- Information Confidentiality
- Time Management
- Customer Service
- Marketing Tactics
- Sales Activities
- Staff Management
- Training
Timeline
Assistant Manager
Family Dollar
04.2023 - 06.2023
Pharmacy Assistant
Rx Partners, Inc
03.2022 - 10.2022
Assistant Manager
Rite Aid
01.2021 - 01.2022
Cashier
Shop N Save Supermarket
03.2017 - 02.2018
Cleaning Crew Member
St. Moritz Building Services
01.2016 - 11.2017
Security guard
St.Moritze
08.2015 - 12.2016
Cashier
Dollar general
10.2013 - 06.2014
Waitress
Goodfellas
04.2013 - 09.2013
High School Diploma -
Cheyenne High School
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