Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline

Kelsey Sellars

Klamath Falls,OR

Summary

Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Interim positions

ALSO
01.2024 - 08.2024
  • September of 2023 I applied for a certified instructor position within my current company ALSO.
  • I was offered a position in January part time along side my residential manager duties.
  • April of 2024 a manager within our company resigned, I stepped in and retrained staff, rewrote individual support plans, ensured all paperwork was correct and sorted, and changed the atmosphere and culture within the home. While stepping into this new home within the company I still was performing my manager 2 responsibilities, managing 3 homes during this time. Which includes 8 individuals and 20-23 staff members at a time.

Residential manager 2

ALSO
11.2023 - 08.2024
  • Held the same responsibilities and job duties as my residential manager position however instead of having the responsibility for one residential home I was overseeing 2 residential homes.
  • I was overseeing a total of 5 individuals, and 15-17 staff members at one time.

Services Coordinator

Klamath County Developmental Disability Services
10.2024 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.

Residential manager

ALSO
01.2022 - 11.2023
  • Included all tasks I performed as a direct support professional i.e. peri care for individuals, showering individuals daily, assisting with changing individuals, assist with feedings and general housekeeping tasks for our individuals to have a clean and tidy home to live in.
  • On top of performing direct support tasks, my manager's job duties included, assisting in managing individuals' money, working side by side with the Department of Disability services, assisting in writing and generating protocols for our individuals, and assisting in generating individual support plans.
  • I also work side by side with Klamath Lake and Community Action Services when managing our individual's finances.
  • I assist individuals to their medical appointments and afterwards document what happened at that specific appointment along with adding or removing medications from their electronic medication administration record.
  • I also assist individuals with medical choices or decisions that may need to be made by educating them on their choices and options available to them.
  • I also request records, medication lists, and referrals from medical offices.
  • I have experience working side by side with individuals with dementia and assisting our individuals with any decisions in their life they would like to pursue.

Direct Support Professional

ALSO
09.2021 - 01.2022
  • Started working for ALSO Inc in September of 2021.
  • It was a transition from Mentor ALSO so I was still working in the same residential homes as I did with Mentor.
  • Cared for individuals and their daily needs.
  • Assisted with budgeting their money with them if need be.
  • Assisted them with daily living activities like showers, toileting, and changing their clothes.
  • Assisted with feeding and meal preparation along with any feeding accommodation they may have.
  • Scheduled and took individuals to appointments as well as make any follow-up appointments if needed.
  • When in the home I would administer medications needed for each individual and take daily vitals for the individuals as well and record them in our MAR system.

Direct Support Professional

MENTOR Oregon
04.2019 - 09.2021
  • Worked for Mentor Oregon caring for disabled individuals.
  • Worked in the independent program, the behavior homes, and the medical homes.
  • In the behavior homes I would assist individuals with different cares that they needed whether it be taking them on an outing to just listening to them and letting them talk to someone about situations they felt were difficult.
  • I also worked in a medical home for Mentor Oregon caring for individuals and helping with everyday needs from feedings to brief changings.
  • I enjoyed learning about their wants and needs and learning about each individual and their personalities.

Customer Service Representative

iQor
09.2018 - 04.2019
  • Took phone calls and worked towards a resolution of a customer's issue.
  • Walked them through the steps over the phone to fix their code or issue going on with their DirecTV.
  • Walked them through their bill and pricing for available services.

Caregiver

Cottage Respite Adult Foster Home
09.2017 - 06.2018
  • Private nursing home.
  • Cared for up to five residents.
  • I absolutely loved working with the residents.
  • Changed or checked on the individuals about every hour and a half to 2 hours.
  • Prepared meals for them and assisted them during meal times.
  • I took their vitals and record them along with keeping a detailed journal for each individual when something happens or changes with the resident.
  • I dispensed medications as well as give each resident their medications on time and record them in their MORS book.
  • Made sure that the house was clean and organized so the residents have a safe and clean environment.

Front Desk Receptionist

Travelodge Inn & Suites
04.2017 - 06.2017
  • Guaranteed positive customer experiences and resolved all customer complaints, as well as processed guest payments for room charges-food and beverage charges and phone charges.
  • Greeted and registered guests and issued room keys.
  • Delivered requested items to guests' rooms.
  • I also processed credit card transactions during the check-out process.
  • Referred guests to local restaurants and recommended attractions in the area.
  • Greeted all guests in a courteous and professional manner.

Customer Service Representative

Ditech Financial LLC
09.2016 - 04.2017
  • Provided accurate and appropriate information in response to customer inquiries.
  • I addressed customer service inquiries in a timely and accurate fashion.
  • I built customer loyalty by placing follow-up calls for customers who reported product issues.

Crew Member and Manager

McDonald's
08.2013 - 08.2016
  • Started working at McDonald's as a crew member at the age of 15 years.
  • Was promoted to a manager position when I turned 16 years old at that point I worked as a manager for about 6 months.
  • I effectively communicated with team members to maintain clearly defined expectations.
  • I helped coordinate that day's floor plans and when crew members would go on their breaks and lunches.
  • I helped assign job duties to help keep the store organized and clean.
  • I would also help make schedules to ensure proper staffing and make sure all shifts were covered if need be.

Education

High school diploma - undefined

Douglas High School, Box Elder, SD
05.2016

Skills

  • Caregiver
  • Direct Care
  • Disability
  • Personal Care
  • Direct Support
  • Home Health
  • Dementia care
  • Alzheimer's care
  • Filing
  • Case management
  • Word
  • Excel
  • Attention to detail
  • Time management
  • Organization
  • Leadership
  • Teamwork

Certification

  • CPR
  • First Aid
  • OIS - Defence training class

Personal Information

  • Visa Status: Authorized to work in the US for any employer
  • Work Permit: Authorized to work in the US for any employer

Timeline

Services Coordinator - Klamath County Developmental Disability Services
10.2024 - Current
Interim positions - ALSO
01.2024 - 08.2024
Residential manager 2 - ALSO
11.2023 - 08.2024
Residential manager - ALSO
01.2022 - 11.2023
Direct Support Professional - ALSO
09.2021 - 01.2022
Direct Support Professional - MENTOR Oregon
04.2019 - 09.2021
Customer Service Representative - iQor
09.2018 - 04.2019
Caregiver - Cottage Respite Adult Foster Home
09.2017 - 06.2018
Front Desk Receptionist - Travelodge Inn & Suites
04.2017 - 06.2017
Customer Service Representative - Ditech Financial LLC
09.2016 - 04.2017
Crew Member and Manager - McDonald's
08.2013 - 08.2016
Douglas High School - High school diploma,

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