Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Serrano

Owatonna,MN

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

12
12
years of professional experience

Work History

Store Leader

Maurices
Northfield, MN
05.2020 - Current
  • Maintained store operations by following policies and procedures.
  • Ensured compliance with health and safety regulations in the workplace.
  • Hired, trained, and evaluated personnel; addressed employee concerns.
  • Provided feedback on performance of staff members through regular appraisals.
  • Analyzed sales figures and implemented strategies to increase revenue.
  • Monitored inventory levels.
  • Resolved customer service issues to ensure customer satisfaction.
  • Assisted customers with product selection based on their individual needs.
  • Organized special events, such as promotions, to help boost sales.
  • Kept track of staff attendance records and updated payroll information accordingly.
  • Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives.
  • Maintained clean and organized facility to prevent accidents, damages and lost items.
  • Empowered employees to independently handle routine customer concerns.
  • Built customer loyalty through knowledgeable sales, support and education on brand products and services.
  • Trained new sales team members and motivated exceptional performance.
  • Met coverage needs by coordinating effective schedules and delegating team member assignments.
  • Maintained records related to sales for store management.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

First Assistant Manger

Maurices
Medford, MN
08.2016 - 05.2020
  • Assisted store manager in hiring and training new employees.
  • Developed and implemented strategies for increasing sales revenue.
  • Supervised staff to ensure efficient operation of the store.
  • Ensured compliance with company policies, procedures, safety rules, and regulations.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Maintained cleanliness of the store environment.
  • Assisted customers with product selection decisions based on their individual needs.
  • Enforced loss prevention measures within the store environment.
  • Helped with daily cash management, resolved drawer inaccuracies, and prepared daily deposits.
  • Supported store manager by implementing directives, coaching employees and resolving front-line issues.
  • Kept store inspection ready with consistent oversight of daily team activities and workflows.
  • Delegated work to staff, setting priorities and goals.

Part Time Manger

Maurices
Medford, MN
06.2014 - 08.2016
  • Monitored progress of projects, identified areas of improvement, and recommended solutions to improve efficiency.
  • Provided guidance to team members on how to effectively manage their time in order to meet deadlines.
  • Resolved issues related to scheduling.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team members.

Sales Associate

Maurices
Medford, MN
06.2012 - 06.2016
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Restocked as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Suggested ideas for improving store operations and increasing profits.
  • Maintained cleanliness of store environment including floors, windows, displays.

Education

High School Diploma -

Triton High School
Dodge Center, MN
05-2013

Skills

  • Team Management
  • Store operations
  • Team Building and Leadership
  • Sales Strategies
  • Multitasking and Organization
  • Cash Management
  • Customer Service
  • Store Opening and Closing
  • Inventory Management
  • Loss Prevention Procedures
  • Schedule Coordination
  • Payroll Management
  • Recruiting and Hiring
  • Employee Training

Timeline

Store Leader

Maurices
05.2020 - Current

First Assistant Manger

Maurices
08.2016 - 05.2020

Part Time Manger

Maurices
06.2014 - 08.2016

Sales Associate

Maurices
06.2012 - 06.2016

High School Diploma -

Triton High School

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Kelsey Serrano