Kelsey Shanahan

As an operations lead, I am coaching my baristas throughout the day to meet company standards. This includes greeting and connecting with guests, perfecting beverage recipes, and working in a timely manner. I have trained both baristas and operations leads to create a consistent experience for our guests. I have regular conversations with my baristas regarding their performance and how to improve. Some of m daily duties include deploying baristas to different positions within the bar, scheduling breaks, cash handling, and monitoring temperatures.

My main focuses as a shift supervisor included completing orders within our goal time, scheduling breaks, inventory management, and training baristas on quality standards.

Focused on beverage quality, completing orders in a timely manner, and keeping my station stocked and clean at all times.

Crafted food and drink orders, brewed coffee and tea, kept stations stocked and clean.

Recommended products to customers based on their unique needs. Followed planagrams for store organization. Cash handling for end of day deposit.