Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hi, I’m
Kelsey Shankle
Royal Oak,MI
Summary
Overview
11
years of professional experience
Work History
Chase BankWarren, MI
Associate Banker
09.2022 - 02.2024
Job overview
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Provided customer service by attending to their inquiries and requests for information.
- Established strong relationships with customers to increase customer loyalty.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Assisted customers by answering banking questions and recommending solutions.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily, and operated ATMs.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policies.
University Moving and StorageFarmington Hills, Michigan
Sr. Relocation Coordinator - Corporate Moves
10.2018 - 08.2021
Job overview
- Successfully handled 30-40 corporate accounts simultaneously. Clients include; Apple, GE, FBI, Microsoft, etc.
- Provided comprehensive support throughout the entire relocation process from pre-move planning through post-arrival follow up. Ensured high-quality practices throughout the moving process.
- Monitored the progress of shipments, tracking delivery dates and times to ensure customer satisfaction.
- Developed and maintained relationships with vendors to secure competitive pricing on moving services.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Prepare cost estimates for corporate employee relocation packages with an average of ~$25,000/relocation.
- Consistently met and exceeded executive satisfaction levels; maintaining an average 4.72/5 cumulative quality rating.
University Moving and StorageFarmington Hills, Michigan
Relocation Coordinator
12.2012 - 09.2018
Job overview
- Oversaw relocations for consumers and families.
- Managed relocation budget by monitoring costs associated with each move and ensuring that all expenses were within the approved limits.
- Coordinated travel arrangements for relocating employees, including airfare, lodging, rental cars.
- Fostered a relationship with SEO vendor and prepared and approved marketing and website content.
- Increased lead closings from 17% to 35% by implementing sales tactics and lead conversion techniques.
Education
Grand Valley State University
Bachelor of Arts from Advertising & Marketing
12-2012
University Overview
Skills
- Exceptional interpersonal communication
- Conflict resolution techniques
- Tactful and diplomatic
- Sales proficiency
- Complaint resolution
- Training and mentoring
- Marketing savvy
- Budgeting and reporting
- Financial software
Timeline
Associate Banker
Chase Bank
09.2022 - 02.2024
Sr. Relocation Coordinator - Corporate Moves
University Moving and Storage
10.2018 - 08.2021
Relocation Coordinator
University Moving and Storage
12.2012 - 09.2018
Grand Valley State University
Bachelor of Arts from Advertising & Marketing
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