Kelsey Shea
Kansas City,MO
Summary
Dynamic leader with a proven track record at Free People, enhancing sales by 20% through expert analysis and customer experience strategies. Excelled in retail operations and team building, significantly improving customer satisfaction and team performance. Skilled in data analysis and staff training, adept at driving results and fostering strong relationships.
Overview
8
8
years of professional experience
Work History
Visual Merchandising Manager
Free People
01.2022 - Current
- Managed day-to-day store operations, including customer service, sales, inventory management, and staff supervision, leading to a 17% increase in sales over 2 years.
- Implemented customer feedback mechanisms and utilized insights to enhance the shopping experience, resulting in an improvement in customer satisfaction scores.
- Trained and developed a team of 10 employees, focusing on customer engagement and sales techniques, contributing to a 15% increase in team performance metrics.
- Analyzed sales data and customer trends to forecast demand, optimize inventory levels, and create targeted promotions.
Assistant Store Manager
Free People
09.2020 - 01.2022
- Supported the store manager in overseeing daily operations and driving sales, achieving a 18% growth in store revenue.
- Addressed and resolved customer issues, improving service recovery and maintaining high levels of customer loyalty.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Managed interview scheduling and facilitated communication with candidates throughout the hiring process.
Department Manager
Urban Outfitters
09.2016 - 09.2020
- Conducted orientation sessions and organized on-the-job training for new hires.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Education
Business Administration
The University of Kansas
Lawrence, KSSkills
- Customer experience
- Retail Operations
- Sales Analysis
- Customer Service
- Relationship Building
- Team building
- Staff Training
- Project Coordination
- Training and mentoring
- Staff mentoring & leadership
- Schedule Management
- Sales management
- Onboarding and Orientation
- Administration and Reporting
- MS Office
- Data Analysis
- Time Tracking and Payroll Administration
Timeline
Visual Merchandising Manager
Free People
01.2022 - Current
Assistant Store Manager
Free People
09.2020 - 01.2022
Department Manager
Urban Outfitters
09.2016 - 09.2020
Business Administration
The University of Kansas
Similar Profiles
Victoria McCownVictoria McCown
Manager at Free PeopleManager at Free People
Tatum GrayTatum Gray
Stylist Sales Associate at Free PeopleStylist Sales Associate at Free People
CHLOE PAGECHLOE PAGE
Senior Stylist at Free PeopleSenior Stylist at Free People
Kelliann HamiltonKelliann Hamilton
Sr Associate Digital Marketing at Free PeopleSr Associate Digital Marketing at Free People
Christopher BrittonChristopher Britton
Line Cook at SonicLine Cook at Sonic