Kelsey Shipp
Lexington,KY
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Retail Sales Supervisor
Staples, The Office Supply Superstore
08.2024 - Current
- Opened and closed store independently and prepared nightly bank drop for manager.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Maintained sales staff by selecting, orienting and training full-time and part-time employees.
- Assisted in developing seasonal marketing campaigns, driving increased foot traffic into the store during peak periods.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
BDC Service Representative
Rod Hatfield Chevrolet
03.2024 - 06.2024
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Set up appointments with interested customers according to schedule availability.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
Lead Transporter
Baptist Health Lexington
10.2019 - 07.2023
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Cleaned, sanitized and moved hospital equipment.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Helped other staff with patient transfers by moving patients between departments.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
E-Commerce Personal Shopper
Walmart
11.2015 - 10.2019
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
Education
High School Diploma -
Bryan Station High School
Lexington, KY05-2016
Skills
- Order Management
- Relationship building and management
- Goals and performance
- Customer Relationship Building
- Employee Scheduling
- Staff Training and Development
- Vendor Management
- Staff Management
- Customer Service
- Patient Communication
- Merchandise Display
- Sales Promotions
- Cash handling oversight
- Customer Service Management
Timeline
Retail Sales Supervisor
Staples, The Office Supply Superstore
08.2024 - Current
BDC Service Representative
Rod Hatfield Chevrolet
03.2024 - 06.2024
Lead Transporter
Baptist Health Lexington
10.2019 - 07.2023
E-Commerce Personal Shopper
Walmart
11.2015 - 10.2019
High School Diploma -
Bryan Station High School
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