Kelsey Shiver

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Collect outstanding payments
• Make outbound calls to try and collet payment or setup payment plan.

• Performed accounts receivable collections for past due accounts by conducting collection calls or visiting residents bedside.
• Organized and maintained the business office.
• Greeted families and staff.
• All aspects of Accounts Payable
• Operated multi line phone system
• Completed level of care documentation
• Handled filing of patient records//charts
• Medicaid Applications and renewals.
• Submit credit card payments
• Deposit checks
• Run MVPS
• Upload documents into PCC
• Post cash

• Streamlined office processes by implementing efficient filing systems and organizational strategies.
• Greeted customers
• Accounts payable
• Operated multiline phone system
• Handled filing of patient records/charts
• Medicaid applications and renewals

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Operated Multiline phone systems
• Responsible for petty cash box
• Sorted mail
• Assisted residents with general questions
• Operated fax/copier machine
• Medicaid applications and renewals
• Accepted payment from Residents
• Maintained resident business files.

Rewarded by being promoted to Business Office Coordinator.