Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kelsey Smith

_______________
Davis,OK

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
years of professional experience

Work History

The Chickasaw Nation
Sulphur, OK

Theater Manager
08.2016 - 03.2023

Job overview

  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
  • Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
  • Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.

The Chickasaw Nation
Sulphur, OK

Theater Assistant
01.2013 - 08.2016

Job overview

  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Worked with other staff members for smooth theater operations.
  • Enforced theater policies to maintain enjoyable viewing experience for all customers.
  • Troubleshot technical issues to maintain high-quality viewing experience.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Provided exceptional customer service to promote positive movie-going experience.
  • Sold admission, processed payments, and issued tickets.
  • Reviewed tickets for authenticity and applicability to particular event.

The Chickasaw Nation
Sulphur, OK

Cafe Attendant
02.2011 - 01.2013

Job overview

  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Notified management of product and supply shortages to reduce disruption in availability.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Replenished products daily for optimal freshness and visibility.

Hastings Entertainment Inc
Ada, OK

Customer Service Associate
10.2009 - 01.2011

Job overview

  • Developed and actualized customer service initiatives to decrease wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Solved problems with products and services by providing customers with technical support.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Sulphur High School
Sulphur, OK

High School Diploma

Murray State College
Tishomingo, OK

No Degree from Psychology

Skills

Effective leader

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Timeline

Theater Manager

The Chickasaw Nation
08.2016 - 03.2023

Theater Assistant

The Chickasaw Nation
01.2013 - 08.2016

Cafe Attendant

The Chickasaw Nation
02.2011 - 01.2013

Customer Service Associate

Hastings Entertainment Inc
10.2009 - 01.2011

Sulphur High School

High School Diploma

Murray State College

No Degree from Psychology
Kelsey Smith_______________