Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kelsey Smith

Pratt,KS

Summary

A dedicated individual with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Skilled in working under pressure and adapting to new situations and challenges.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Precertification Specialist

Pratt Regional Medical Center
Pratt, KS
02.2024 - Current
  • Assist with answering provider inquiries regarding preauthorization requirements and processes.
  • Utilize various software applications such as electronic medical record systems for data entry purposes.
  • Review patient medical records to determine medical necessity for requested services and procedures.
  • Identify opportunities for improvement within the precertification process and recommended solutions accordingly.
  • Ensured compliance with all HIPAA regulations pertaining to protected health information.

Courier

FedEx Express
Oklahoma City, OK
07.2023 - 02.2024
  • Offered excellent customer service, resolving issues and answering queries at the point of delivery.
  • Use time-management skills to prioritize urgent deliveries and optimize daily schedules.
  • Adhere to traffic laws while operating company vehicle according to DOT regulations.
  • Ensure compliance with federal regulations governing transportation of hazardous materials.

Safety and Security Representative

Camber Children’s Mental Health
Hays, KS
08.2021 - 05.2023
  • Participate in team meetings to discuss case updates and collaborate on treatment plans.
  • Collaborate with doctors, psychologists or therapists in working with patient treatments.
  • Instruct staff members on how to implement behavioral interventions and utilize positive reinforcement strategies effectively.
  • Utilize Applied Behavioral Analysis principles in daily instruction activities.
  • Restrain violent or suicidal patients using approved verbal or physical techniques.

Manager

Jimmy Johns
Hays, KS
11.2019 - 08.2021
  • Develop and implement strategies to increase customer satisfaction and loyalty.
  • Maximize productivity by keeping detailed records of daily progress and identifying areas for improvement
  • Demonstrate innovative and practical problem-solving skills in a fast-paced environment
  • Maximize performance by mentoring a team of 13 associates and managing labor costs to 28%
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Education

Bachelor of Science - Psychology

Fort Hays State University
Hays, KS
12.2019

Skills

  • Work ethic
  • Leadership
  • Customer service
  • Computer proficiency
  • Conflict resolution techniques
  • Effective communication skills
  • Proficiency in Word
  • Proficiency in Excel
  • Documentation
  • Data Entry
  • Confidentiality
  • Time Management
  • Attention to Detail
  • Behavioral Management

Certification

  • Management

References

References available upon request.

Timeline

Precertification Specialist

Pratt Regional Medical Center
02.2024 - Current

Courier

FedEx Express
07.2023 - 02.2024

Safety and Security Representative

Camber Children’s Mental Health
08.2021 - 05.2023

Manager

Jimmy Johns
11.2019 - 08.2021

Bachelor of Science - Psychology

Fort Hays State University
  • Management
Kelsey Smith