A dedicated individual with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Skilled in working under pressure and adapting to new situations and challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Precertification Specialist
Pratt Regional Medical Center
Pratt, KS
02.2024 - Current
Assist with answering provider inquiries regarding preauthorization requirements and processes.
Utilize various software applications such as electronic medical record systems for data entry purposes.
Review patient medical records to determine medical necessity for requested services and procedures.
Identify opportunities for improvement within the precertification process and recommended solutions accordingly.
Ensured compliance with all HIPAA regulations pertaining to protected health information.
Courier
FedEx Express
Oklahoma City, OK
07.2023 - 02.2024
Offered excellent customer service, resolving issues and answering queries at the point of delivery.
Use time-management skills to prioritize urgent deliveries and optimize daily schedules.
Adhere to traffic laws while operating company vehicle according to DOT regulations.
Ensure compliance with federal regulations governing transportation of hazardous materials.
Safety and Security Representative
Camber Children’s Mental Health
Hays, KS
08.2021 - 05.2023
Participate in team meetings to discuss case updates and collaborate on treatment plans.
Collaborate with doctors, psychologists or therapists in working with patient treatments.
Instruct staff members on how to implement behavioral interventions and utilize positive reinforcement strategies effectively.
Utilize Applied Behavioral Analysis principles in daily instruction activities.
Restrain violent or suicidal patients using approved verbal or physical techniques.
Manager
Jimmy Johns
Hays, KS
11.2019 - 08.2021
Develop and implement strategies to increase customer satisfaction and loyalty.
Maximize productivity by keeping detailed records of daily progress and identifying areas for improvement
Demonstrate innovative and practical problem-solving skills in a fast-paced environment
Maximize performance by mentoring a team of 13 associates and managing labor costs to 28%
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Bachelor of Science - Psychology
Fort Hays State University
Hays, KS
12.2019
Skills
Work ethic
Leadership
Customer service
Computer proficiency
Conflict resolution techniques
Effective communication skills
Proficiency in Word
Proficiency in Excel
Documentation
Data Entry
Confidentiality
Time Management
Attention to Detail
Behavioral Management
Certification
Management
References
References available upon request.
Timeline
Precertification Specialist
Pratt Regional Medical Center
02.2024 - Current
Courier
FedEx Express
07.2023 - 02.2024
Safety and Security Representative
Camber Children’s Mental Health
08.2021 - 05.2023
Manager
Jimmy Johns
11.2019 - 08.2021
Bachelor of Science - Psychology
Fort Hays State University
Management
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