Kelsey Smith
Davenport,FL
Summary
Proven professional with a history at Walt Disney World Resort, adept in teamwork and collaboration, and exceptional at problem-solving. Enhanced guest and performer satisfaction through thoughtful selections and superior customer service. Demonstrates adaptability and attention to detail, contributing to a positive, safe, and productive work environment with seamless operations.
Overview
4
4
years of professional experience
Work History
Entertainment Costuming
Disney's Animal Kingdom
11.2023 - Current
- Increased performer satisfaction by prioritizing comfort and functionality when constructing costumes.
- Assisted in the design process by providing valuable input based on knowledge of performer needs and comfort requirements.
- Contributed positively to team morale by maintaining a professional attitude even during stressful periods.
- Maintained a clean and organized work environment, contributing to a positive atmosphere within the costuming department.
Restorantosaurous Cast Member
Disney's Animal Kingdom
06.2023 - 11.2023
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
Epcot Festivals Front Of House
Disney World
07.2022 - 06.2023
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
Cashier
Wegmans
10.2020 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Nursing
Genesee Community College
Batavia, NYSkills
- Teamwork and Collaboration
- Professionalism
- Problem-Solving
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
Languages
ASL
Limited Working
Timeline
Entertainment Costuming
Disney's Animal Kingdom
11.2023 - Current
Restorantosaurous Cast Member
Disney's Animal Kingdom
06.2023 - 11.2023
Epcot Festivals Front Of House
Disney World
07.2022 - 06.2023
Cashier
Wegmans
10.2020 - 07.2022
No Degree - Nursing
Genesee Community College
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