Kelsey Sorensen
Amherst
Summary
Developed leadership skills in fast-paced work environment, focusing on team coordination and project management. Demonstrates strong organizational and communication abilities, adaptable to various professional settings. Seeking to transition into new field, bringing collaborative and results-driven approach to new challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
Make-A-Wish
01.2025 - Current
- Assist wish families and kids to grant wishes and raise money for wishes to be possible
- Assisted in planning and executing special events for children with critical illnesses.
- Engaged with families to understand their wishes and support their needs.
- Developed promotional materials to raise awareness of the organization's mission.
- Trained new volunteers on best practices and organizational policies.
- Collaborated with community partners to secure resources for wish fulfillment.
- Provided emotional support to families throughout the wish experience journey.
Lead Summer Camp Counselor
Town Of Amherst
Amherst
07.2024 - Current
- Supervised daily operations of camp activities, ensuring safety and engagement for all participants.
- Developed and implemented creative programming to enhance camper experiences and promote teamwork.
- Trained and mentored junior counselors in best practices for child supervision and conflict resolution.
- Monitored camper progress and behavior, providing feedback to parents and guardians as needed.
- Collaborated with staff to assess program effectiveness, leading to improvements in curriculum design.
- Established strong relationships with campers, fostering a supportive community environment throughout the summer.
- Enhanced camper experience by designing and implementing engaging activities tailored to various age groups.
- Resolved conflicts effectively while maintaining strong relationships with campers, parents, and staff members.
- Worked closely with camp director to address concerns, make recommendations for improvements, and provide updates on camper experiences.
Chief Operations Officer
Elder Care Solutions
Williamsville
06.2024 - Current
- Streamlined operational processes to enhance efficiency and reduce waste across multiple departments.
- Developed and implemented strategic initiatives to drive organizational growth and improve service delivery.
- Oversaw daily operations, ensuring compliance with industry standards and organizational policies.
- Collaborated with cross-functional teams to align goals and optimize resource allocation for projects.
- Led training programs to enhance team capabilities and foster a culture of continuous improvement.
- Analyzed performance metrics to identify trends, implement improvements, and ensure operational excellence.
- Established key performance indicators to monitor success and make data-driven decisions for strategic planning.
- Managed vendor relationships to negotiate contracts that aligned with budgetary constraints and operational needs.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
Soccer Coach
Amherst Soccer Association
05.2024 - Current
- Teach and develop young kids’ soccer with drills during practices and games
- Developed training programs for youth players to enhance skills and teamwork.
- Organized practice sessions focusing on individual and group drills.
- Coordinated game strategies with assistant coaches to optimize player performance.
- Mentored young athletes, fostering sportsmanship and personal growth.
- Communicated effectively with parents regarding player progress and team updates.
- Evaluated player performance and provided constructive feedback for improvement.
- Implemented safety protocols during practices and games to ensure player well-being.
Tutor
King's College
Wilkes-Barre
01.2024 - Current
- Developed tailored lesson plans to enhance student understanding and engagement in subject matter.
- Utilized diverse teaching methods to accommodate different learning styles and maximize student performance.
- Assessed individual student progress through regular evaluations, and provided constructive feedback for improvement.
- Collaborated with faculty to align tutoring sessions with curriculum goals and academic standards.
- Implemented innovative instructional techniques, resulting in improved retention of complex concepts among students.
- Mentored junior tutors, fostering a collaborative environment and sharing best practices for effective tutoring.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Sports Information Student Assistant
King's College
Wilkes-Barre
09.2023 - Current
- Video, record sports analytics and statistics during college sporting events
- Operated and maintained equipment for campus facilities to ensure optimal functionality and safety.
- Collaborated with team members to streamline daily operations and improve service delivery efficiency.
- Trained new staff on operational procedures and safety protocols, enhancing team performance and compliance.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Developed standard operating procedures for routine tasks, promoting consistency in quality of work performed.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in managing sports information for various athletic events.
Human Resources Manager
Elder Care Solutions
Williamsville
01.2020 - Current
- Developed and implemented employee training programs to enhance workforce skills and compliance.
- Streamlined recruitment processes, reducing time-to-fill for key positions by optimizing candidate sourcing strategies.
- Conducted performance evaluations, providing constructive feedback to improve employee productivity and engagement.
- Led initiatives to enhance workplace culture, fostering a collaborative environment through team-building activities.
- Managed employee relations issues, mediating conflicts and ensuring adherence to company policies and labor laws.
- Analyzed HR metrics to identify trends and drive strategic decision-making in talent management practices.
- Facilitated onboarding processes, ensuring new hires acclimate effectively into organizational culture and operations.
- Oversaw benefits administration, enhancing employee satisfaction through effective communication of available options.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Education
Bachelor of Arts - Mathematics Education
King’s College
Wilkes Barre, PA12-2026
High School -
Amherst Central High School
Amherst, NY06.2023
Erie 1 Boces Harkness -
Erie 1 Boces Harkness
Cheektowaga, NY06.2023
Skills
- Organized
- Coaching
- Collaborative
- Responsible
- Mentoring
- Staff development
- Innovation skills
- Teamwork and collaboration
- Problem solving
- Attention to detail
- Verbal and written communication
- Cash handling
- People management
- Relationship building
- Client communication
- Employee training
- Team building
Extracurricular Activities
Varsity Soccer
Special Olympics
Awards
- Dean’s List, 12/01/23, Present
- Delta Alpha Pi Honor Society, 04/01/25, Present
- National Honor Society & National Technical Honor Society, 01/01/22, Present
- All-WNY Scholar Athlete Award, 12/01/22
Certification
International Human Resource Management
References
Available upon request
Timeline
Volunteer
Make-A-Wish
01.2025 - Current
Lead Summer Camp Counselor
Town Of Amherst
07.2024 - Current
Chief Operations Officer
Elder Care Solutions
06.2024 - Current
Soccer Coach
Amherst Soccer Association
05.2024 - Current
Tutor
King's College
01.2024 - Current
Sports Information Student Assistant
King's College
09.2023 - Current
Human Resources Manager
Elder Care Solutions
01.2020 - Current
Bachelor of Arts - Mathematics Education
King’s College
High School -
Amherst Central High School
Erie 1 Boces Harkness -
Erie 1 Boces Harkness