Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Spencer

Shreveport,LA

Summary

A dynamic professional with a proven track record at Bath & Body Works, I excel in customer service management and cash handling accuracy. My leadership significantly enhanced store performance and customer loyalty through innovative promotional planning and effective staff training. Skilled in creating engaging environments, I bring a blend of critical thinking and superior work ethic to every role.

Overview

2025
2025
years of professional experience

Work History

Temp Keyholder

Bath & Body Works
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Sales Associate

Bath & Body Works
04.2024 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Northwood High School
Shreveport, LA
05.2022

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Store maintenance
  • Workplace safety
  • Customer service management
  • Bank deposits
  • Staff oversight
  • Inventory monitoring
  • Promotional planning
  • Sales coaching
  • Marketing initiatives
  • Product demonstrations
  • Opening and closing coordination
  • Front end operations
  • Drawer counting
  • Multitasking and prioritizing
  • Relationship building
  • Employee training
  • Adaptable to changing demands
  • Sales floor organization
  • Inventory and stocking
  • Handling complaints
  • Store reset and recovery
  • Critical thinking
  • POS terminal operation
  • Decision-making
  • Superior work ethic
  • Work area inspection
  • Creativity and originality

Timeline

Sales Associate

Bath & Body Works
04.2024 - 10.2024

Temp Keyholder

Bath & Body Works

Northwood High School

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Kelsey Spencer