Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Kelsey Stein

Cape Coral,FL

Summary

Dynamic professional with a proven track record at Back Bay Property Development LLC, showcasing exceptional customer service and organizational skills. Excelled in enhancing operational efficiency and client satisfaction, evidenced by implementing a digital archival system at Back Bay Pools. Adept at fostering teamwork and leveraging computer skills for optimal outcomes at Mastrilli Law Firm.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Self Employed

Back Bay Property Development LLC
05.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Office Manager

Back Bay Pools
01.2018 - 05.2021
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Controlled finances to lower costs and keep business operating within budget.

Paralegal Assistant

Mastrilli Law Firm
01.2017 - 12.2018
  • Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
  • Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
  • Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
  • Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
  • Assisted lawyers with materials preparation for internal and external training events.
  • Drafted persuasive legal documents for attorney review, contributing to successful case outcomes.

Education

Bachelor of Science - Behavioral Sciences

University of South Florida
Tampa, FL
06.2015

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Organization and Time Management
  • Excellent Communication
  • Dependable and Responsible
  • Flexible and Adaptable
  • Multitasking Abilities
  • Computer Skills

Certification

L1 Crossfit Trainer

L2 Crossfit Trainer

Timeline

Self Employed

Back Bay Property Development LLC
05.2021 - Current

Office Manager

Back Bay Pools
01.2018 - 05.2021

Paralegal Assistant

Mastrilli Law Firm
01.2017 - 12.2018

Bachelor of Science - Behavioral Sciences

University of South Florida

L1 Crossfit Trainer

L2 Crossfit Trainer

Kelsey Stein