Kelsey Stephens
Georgetown
Summary
I have managed everyday needs with minimal oversight. I am also skilled at completing daily assignments and contributing to team success. Always willing to take on any task. I adapt quickly to new needs and policies. Positive and solution-focused, bringing deep understanding of operations and strong organizational abilities. Well-versed in coordinating complex schedules and managing high-pressure environments, ensuring seamless communication and efficiency. Offering proactive mindset and ability to quickly adapt and learn in fast-paced environments. Brings solid foundation in logistics and operational coordination, paired with strong problem-solving and communication skills.
Overview
6
6
years of professional experience
Work History
Dispatcher
Brown County Communications
08.2020 - Current
- Received service requests, prioritized responses, and optimized utilization of team resources in dispatching personnel
- Answered phones and provided directions or reroutes to avoid construction or other delays
- Promoted efficient and accurate service through effective dispatch board, prioritization
- Observed all established procedures and guidelines to properly dispatch work orders
- Resolved customer issues by addressing questions and providing available services
- Oversaw all communications within specifically assigned territories
- Conferred with customers or supervising personnel to address questions, problems, and requests for service or equipment
Dispatch Supervisor
Brown County Communications
05.2024 - 10.2024
- Supervised team of 2-4 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Kennel Technician
Clermont Animal Care
01.2020 - 07.2020
- Protected animal health with proper maintenance of kennel areas and exercise yards
- Kept animals active with walks at least 2-3 times per day
- Developed solid relationships with staff, customers, and vendors
- Protected animals and caretakers by observing safety behaviors consistently
- Managed basic animal needs, including regular feeding and watering
- Maintained comfortable, clean and sanitized animal quarters
Bank Teller
River Hills Bank
12.2018 - 06.2019
- Processed commercial depository bags and completes coin orders
- Applied active listening and effective communication to cultivate and maintain customer rapport
- Communicated professionally and personally with customers to assess needs and develop solutions
- Kept accurate drawer counts with correct handling of cash transactions
- Uphold record keeping requirements by fully documenting each transaction
- Met customer needs consistently with knowledgeable and fast service
- Counted every piece of currency carefully when accepting or dispensing cash
- Balanced currency, coins, and checks in cash drawers at ends of shifts and calculated daily transactions using computers, calculators, and adding machines
Education
High School Diploma -
New Richmond High School
New Richmond, ohio05.2019
Skills
- Time management
- Task prioritization
- Employee training
- Positive communication skills
- Decision-making
- Stress tolerance
- Problem-solving
- Attention to detail
- Multitasking and organization
- Active listening
- Team collaboration
Timeline
Dispatch Supervisor
Brown County Communications
05.2024 - 10.2024
Dispatcher
Brown County Communications
08.2020 - Current
Kennel Technician
Clermont Animal Care
01.2020 - 07.2020
Bank Teller
River Hills Bank
12.2018 - 06.2019
High School Diploma -
New Richmond High School
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