Kelsey Swart

• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Complete screening, assessment and intake for up to 6 clients daily.
• Monitored HHSC facility capacity and facilitate prompt placement.
• Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
• Coordinate with OSAR on bed availability and referral status.
• Worked with clients on forming treatment plan and treatment plan reviews.
• Maintain awareness of client needs making referrals when necessary.
• Conduct follow-ups with clients.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
• Entered referrals into appropriate system based on type of referral obtained
• Organized paperwork such as charts and reports for office and patient needs
• Answered phone calls and provided new clients with required paperwork to initiate service
• Offered compassionate and attentive guidance to patients during moments of crisis and trauma

• Collaborated with outreach and engagement services to engage clients and maintain working relationships.
• Participated in professional growth programs to support special education improvement efforts.
• Assisted clients in finding community resources.
• Coordinates client referrals to community agencies.
• Complete client assessments which help to determine social determinants.
• Document 250 client encounters per quarter and outreach services provided.
• Identify service gaps and barriers in community.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
• Conducted outreach activities to engage local stakeholders in programs
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
• Developed and implemented safety plans for clients at risk of harm to provide protection.
• Utilized trauma-informed approach to promote healing and empowerment for clients.

• Kept detailed records of attendance, job duties, and performance of clients with intellectual disabilities.
• Assisted management in all operations necessary to run establishment.
• Worked with developing weekly activities appropriate for training over 40 clients with intellectual disabilities.
• Responsible for recognizing and diffusing situations that have potential to turn into conflict when working with clients.
• Took all measures to maintain client confidentiality and made sure records were secure.
• Assisted clients and their families in locating and acquiring community resources available.
• Established supportive relationships with clients by becoming knowledgeable of specific hurdles relevant to each.
• Provided ongoing direction and leadership for program operations.

Summa Cum Laude