Kelsey Taylor
Lampasas,TX
Summary
Results-driven leader with extensive experience in Financial Services, focusing on Profit Optimization and Team Development. Expertise in Operational Excellence and Compliance Enhancement, consistently exceeding performance targets. Skilled in Strategic Decision-Making and Client Relationship Management, optimizing operations to improve Customer Experiences.
Overview
9
9
years of professional experience
Work History
District Manager
World Finance
10.2024 - Current
- Led district operations to enhance customer satisfaction and drive revenue growth.
- Developed and implemented strategic plans to optimize store performance across multiple locations.
- Mentored and trained managerial staff to improve leadership capabilities and team effectiveness.
- Analyzed sales data to identify trends, informing decision-making for inventory management and promotions.
- Implemented best practices in employee engagement, resulting in improved retention rates within the district.
- Oversaw compliance with company policies, ensuring all locations met regulatory requirements consistently.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Delivered a 116% YoY increase in district profitability by implementing data-driven strategies and strengthening branch-level leadership.
- Drove profit growth district-wide by implementing tailored coaching plans for Branch Managers, strengthening operational execution and sales performance at each location
- Increased overall branch profitability across the district by providing individualized coaching, performance guidance, and operational support to new and experiences Branch Managers.
- Built a strong leadership pipeline by elevating internal talent to Branch Manager positions and strategically hiring skilled candidates from outside the organization.
INTERIM DISTRICT MANAGER
World Finance
08.2024 - 10.2024
- Strategized and implemented effective marketing campaigns across multiple stores in the district.
- Identified and developed top internal talent for promotion to Branch Manager roles while recruiting and hiring highly qualified new team members to strengthen overall district performance.
- Analyzed trends and results to determine annual unit and gross-profit plans.
- Served as Interim District Manager for 2 months, coaching team members through individualized monthly game plans and clarifying the actions needed to achieve jointly established goals. Encourages ownership and engagement by regularly asking how I could support their development and what skills they wanted to strengthen, resulting in increased motivation and accountability.
- Fostered accountability and growth by equipping managers with daily, data-driven feedback on critical performance metrics- including customer reviews, account and ledger growth, expenses, collections, and profitability- delivered through consistent email communication, in person, and virtual coaching sessions.
- Drove a 232% district-wide profitability boost in just 2 months by optimizing branch performance and strengthening manager accountability.
BRANCH MANAGER
World Finance
09.2021 - 08.2024
- Drove comprehensive year-over-year operational improvement, strengthening branch performance in every measured category.
- Upheld exceptional delinquency performance by consistently meeting and surpassing standards, navigating staffing shortages and organizational changes without compromising results.
- Assumed leadership of a long-established branch previously managed for 30 years; maintained customer loyalty, elevated all operational and performance statistics, and delivered consistently compliant audit results.
- Developed and advanced high-performing Financial Service Representatives, resulting in multiple promotions under my management.
- Maintained up-to-date knowledge of company policies, procedures, and training programs to ensure continues professional growth and compliance.
- Directed daily branch operations, leading the team to exceed monthly sales goals.
- Earned district-first distinction with 2 consecutive invitations to the annual company event honoring top-performing branch managers; achieved a company ranking of 80th, trending up to 25th, prior to elevation to District Manager.
- Acted as a career-long trainer and mentor, supporting Financial Service Representatives, Branch Managers, and district initiatives, including coaching low-performing branches to achieve operational and sales goals.
- Taxes YOY have improved since I took this office. Last year I reach the over 100 goal, ending with 113. Each year we gain more and more.
- Consistently grew branch tax performance, surpassing the initial company goal in the first year and driving incremental increases in each following year.
- Enforced branch compliance with audit and regulatory procedures.
BRANCH SERVICE REPRESENTATIVE
World Finance
09.2018 - 09.2021
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Provided exceptional customer service to customers, resolving inquiries and issues quickly and efficiently.
- Traveled to train new staff and work other offices during staffing shortages.
- Contributed ideas for process improvement initiatives within the branch environment.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Grew accounts in a small town branch exceeding expectations of the role.
Sales Associate
EZ Pawn
07.2016 - 08.2018
- Increased sales by engaging customers with in-depth product knowledge.
- Elevated customer satisfaction through personalized service and prompt support.
- Trained new staff on effective sales techniques and product knowledge.
- Optimized inventory management to ensure product availability for customers.
- Enhanced store appeal by organizing racks and promoting featured merchandise.
- Processed cash transactions accurately, adhering to company cash handling policies.
Education
No Degree -
Central Texas College
onlineHIGH SCHOOL DIPLOMA - undefined
Lampasas High School
Lampasas05.2009
Skills
- Monitoring adherence to regulations
- Talent acquisition
- Team collaboration leadership
- Customer support
- Effective team leadership
- Team leadership
- Team Building Practices
- Decision-Making
- Profitability Optimization
- Development of leadership skills
- Operational Oversight
- Staffing and onboarding
- Staff Development
- Relationship management
- Client Relationship Building
- Effective multi-tasking
Timeline
District Manager
World Finance
10.2024 - Current
INTERIM DISTRICT MANAGER
World Finance
08.2024 - 10.2024
BRANCH MANAGER
World Finance
09.2021 - 08.2024
BRANCH SERVICE REPRESENTATIVE
World Finance
09.2018 - 09.2021
Sales Associate
EZ Pawn
07.2016 - 08.2018
HIGH SCHOOL DIPLOMA - undefined
Lampasas High School
No Degree -
Central Texas College