Kelsey Teetsel
Rochester,NY
Summary
Well organized professional with more than 10 years of experience in project implementation, facilitation and completion. Adept at increasing productivity and overall workflows through effective communication and leadership skills. Fantastic problem-solver with dedication to efficient data collection and cost-effective budgeting. Knowledgeable and well-versed in producing high-quality spreadsheets, reports and presentations Proven history of success in coordination, staff supervision and office workflow management.
Overview
16
16
years of professional experience
Work History
Processing Engineer
Ideal Manufacturing
04.2021 - Current
- Request and receive blueprint to build product within systems to properly generate routers and product usage
- Process all orders in a timely manner and send them to our shop floor manager to have product produced by set times
- Creating reworks and transfers to ensure all data is accurate and up to date.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Optimized data processing workflows by streamlining processes and automating repetitive tasks
Master Scheduler
Ideal Manufacturing
04.2022 - Current
- Optimized production schedules by analyzing demand forecasts and capacity constraints.
- Developed comprehensive master production schedules that accounted for material availability, labor requirements, and equipment constraints.
- Established clear lines of communication between all relevant parties involved in project life cycle.
- Reduced lead times for critical projects by prioritizing tasks and adjusting resources accordingly.
- Maintained accurate project timelines, identifying potential risks and implementing mitigation strategies when necessary.
- Collaborated with cross-functional teams to ensure alignment of schedules, resources, and priorities.
Project Coordinator
Ideal Manufacturing
04.2021 - 08.2022
- Overseeing successful completion of projects by coordinating with production team to address customers concerns and keep them up to date on all aspects of their projects
- Duties include data entry, coordinating between internal departments to gather accurate information for customers, communicating between production team to ensure dates and materials available, working closely with business development managers and sales director to provide the best in customer satisfaction and retention
- Duties also include, connecting with accounting department and confirming invoices and payment status
- Tracking all sales from start to finish and ensuring all projects are completed on time with little to no issues, and handling all issues that may have affected projects.
Executive Administrator, Bookkeeping, Accounting
OrderSnapp
07.2020 - 04.2021
- Running reports; Profit vs Loss, Processing Revenue, and Weekly Sales, among many others
- Manage Disputes and merchant accounting needs: including deposits, add charges, refunds, and other tasks
- Research new opportunities for advances in the company and showcase the best options
- Help create manuals with step by step instructions for new employees, merchants, and end users
- Help develop up and coming projects with development team
- Manage office employees to ensure merchant implementation is efficient and accurately set up
- Handle merchant, end user and employee complaints.
Director of Customer Services
OrderSnapp
04.2019 - 04.2021
- Manage 3-4 staff members, and coordinate daily duties and schedules, as well as payroll
- Help train new and current employees, merchants, and end users
- Manage and monitor the majority of Customer Service/Tech Support as well as On Call to ensure the highest level of Customer Services and satisfaction.
Account Manager
OrderSnapp
06.2018 - 04.2019
- Training and up selling new products; as well as test said products with development team
- Help hire and train new employees.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Data Entry
OrderSnapp
02.2016 - 06.2018
- Documented patient information and performed data entry procedures with accuracy and efficiency.
- Assisted with development of data entry procedures to streamline data processing.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
Shift Supervisor
Starbucks
04.2011 - 10.2015
- Managed store when manager was not on shift
- Managed teams of 6-7 partners ensuring that duties were performed on time and correctly
- Handled deposits and tips with minor accounting requests from on shift manager
- Handled in house inventory as well as ordering needs and occasionally scheduled partner shifts
- Handled customer and partner questions and complaints with a professional and respectful manner to ensure a better customer experience.
Barista
Starbucks
03.2008 - 04.2011
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
High School Diploma -
Wayne Central
Ontario, NY06.2008
Skills
- Team & Time Management
- Excellent Customer Service
- Outstanding Organizational Skills
- Excellent Verbal and Written Communication
- Cross-Functional Staff Development
- New Product Launching
- Progress Tracking
- Project Planning
- Control Planning
- Data Analysis
- Adaptability
Knowledge In Using
- Google: Docs, Sheets, and Drive
- Smartsheets
- Excel
- Word
- PowerPoint
- Adobe
- LastPass
- QuickBooks
- TurboTax
- IOS based technologies
- JB2
- Microsoft Office
- Zendesk
- SendGrid
- Twilio
- Sendy
- ClubFlyer
- Payrix
- Pipedrive
- Salesforce
- Trello
- Slack
- Element
- Teams
- Zoom
- 7Shifts
- Bringg
- Chowly
- Stripe
- Heartland & TYSY Processing
- InControl
- DropBox
- Paychex
- Social Media Businesses (Yelp, Bing, Google)
Timeline
Master Scheduler
Ideal Manufacturing
04.2022 - Current
Processing Engineer
Ideal Manufacturing
04.2021 - Current
Project Coordinator
Ideal Manufacturing
04.2021 - 08.2022
Executive Administrator, Bookkeeping, Accounting
OrderSnapp
07.2020 - 04.2021
Director of Customer Services
OrderSnapp
04.2019 - 04.2021
Account Manager
OrderSnapp
06.2018 - 04.2019
Data Entry
OrderSnapp
02.2016 - 06.2018
Shift Supervisor
Starbucks
04.2011 - 10.2015
Barista
Starbucks
03.2008 - 04.2011
High School Diploma -
Wayne Central