Kelsey Thomas
Kansas City,MO
Summary
New patient coordinator at a Dental office with a successful background in coordinating patient intake processes managing appointments, and maintaining efficient office workflows. Strong organizational and communication skills, committed to delivering exceptional patient experiences.
Overview
10
10
years of professional experience
Work History
New Patient Coordinator
Westwood Dental
Kansas City, KS
12.2022 - Current
- Completed insurance verifications and claim forms for patient intake and processing.
- Monitored incoming calls routed through automated phone systems and transferred calls accordingly.
- Provided detailed explanations of insurance coverage and payment options to new patients.
- Responded promptly to telephone inquiries from potential new patients regarding services offered.
- Assisted in scheduling appointments for new patients, ensuring that all relevant information was collected and entered into Eaglesoft
- Performed administrative tasks such as filing documents, entering data into the system, preparing letters or reports as requested by management team members.
- Processed payments for services rendered using various methods such as cash, check or credit card transactions.
Operations Coordinator
Clifton Homes, LLC
Lee's Summit, MO
02.2022 - 12.2022
- Create lien waivers
- Update spreadsheets to coordinating projects
- Start, stop, and pay utilities
- Obtain business licenses
- Set up inspections
- Set up material deliveries
Server
Cracker Barrel Old Country Store
Independence, MO
03.2014 - 04.2022
- Greet customers
- Served food and beverages to patrons and immediately remedied issues with orders
- Ensure quality and expectations are met
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Prepared checks, itemizing total meal costs and taxes
- Shift change duties
Customer Service Representative
David's Bridal
Independence, MO
10.2016 - 02.2022
- Greet customers
- Shipping and receiving of all merchandise
- Balance cash register
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Truman High School
Independence, MO05-2014
Skills
- Office Administration
- Filing and Recordkeeping
- HIPAA Compliance
- Payment Collection
- Appointment Scheduling
- Multitasking
- Organized
- Insurance Verification
References
Beverly Stephens, 816-547-2163, Beverly.stephens@midlandls.com
Jackie Shoemaker, 913-948-0025
Jschoemaker3410@gmail.com
Timeline
New Patient Coordinator
Westwood Dental
12.2022 - Current
Operations Coordinator
Clifton Homes, LLC
02.2022 - 12.2022
Customer Service Representative
David's Bridal
10.2016 - 02.2022
Server
Cracker Barrel Old Country Store
03.2014 - 04.2022
High School Diploma -
Truman High School
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