Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kelsey Thompson

Bothell,WA

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills, while also incorporating previous skills such as billing, reimbursement, customer service, and medical information.

Overview

16
16
years of professional experience

Work History

Case Manager

Pro-Spectus
09.2023 - Current
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating legal services and public benefits to gain access to valuable resources.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
  • Provided leadership, guidance and support to staff members.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Patient Service Representative

Evergreen Hospital Primary Care
04.2023 - 09.2023
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used EPIC software to schedule appointments.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Developed and implemented customer service policies and procedures.
  • Verified patient insurance eligibility and entered patient information into system.

Team Leader Enteral Nutrition

Byram Healthcare
03.2009 - 04.2023
  • Demonstrated a previous, and withstanding understanding of billing/reimbursement in part of a 15+ year exposure from all medical facets, "DME, HHA, PCP, UC, ETC.)
  • Worked with insurance companies to obtain coverage for nutrition services. (Rx, Prior Authorizations, needed Medical Justification)
  • Collaborated with healthcare professionals to provide optimal nutritional care for patients.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive responses
  • Initiated timely response to emails, voicemails and written correspondence.
  • Molded team and embraced changes to adapt within the company.
  • Cross-trained and provided back up for customer service managers.
  • Optimized customer support by establishing collaborative service environment.

Sales Representative

Wyndham Vacation Ownership
05.2008 - 03.2009
  • Achieved monthly sales goals consistently
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.

Education

Shorecrest High School
Shoreline, WA
06.2007

Skills

  • Proficient in Word, Excel, PowerPoint, and Outlook
  • Excellent Attention to Detail
  • Coaching and Mentoring
  • Flexible Work Schedule
  • Impeccable Verbal and Written Communication Skills
  • Delegation and Supervision
  • Overseeing Daily Activities
  • Computer Proficiency and Operationally Efficient
  • Handling Complaints and Inquiries Satisfactorily
  • Team Oriented
  • Superb Prioritization and Time Management Capability
  • Fulfilled Service Level Agreements consistently
  • Staff Coaching and Training
  • Overcomes obstacles efficiently
  • Effective customer service skills
  • Well rounded knowledge of billing and reimbursement

Accomplishments

  • Led team of 2-6 members while providing exceptional customer service.
  • Took part in opening out of state facilities.
  • Trained new employees for several departments within those new facilities.
  • Maintained excellent stats
  • Understanding of reimbursement and billing changes and adapting as needed
  • Familiarity with insurance and reimbursement coverage nationwide for products DME related and more
  • Familiarity with ICD10/HCPC/documentation for a Prior Authorization
  • Worked in Enteral Nutrition for 15+ years resulting in knowledge of billing/reimbursement/product details, etc. all inclusive.


Timeline

Case Manager

Pro-Spectus
09.2023 - Current

Patient Service Representative

Evergreen Hospital Primary Care
04.2023 - 09.2023

Team Leader Enteral Nutrition

Byram Healthcare
03.2009 - 04.2023

Sales Representative

Wyndham Vacation Ownership
05.2008 - 03.2009

Shorecrest High School

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Kelsey Thompson