Kelsey Towns
Denver,CO
Summary
Motivated and driven ready to get to work.
Overview
5
5
years of professional experience
Work History
Tattoo Artist
Love and Ink
Lafayette, CO
01.2023 - Current
- Applied tattoos according to instructions provided by clients.
- Received and processed customer payments.
- Showcased template design sheets for customers to review.
- Adhered to all safety regulations established by local health authorities.
- Used photographs and sketches from customers to develop ideas.
- Stenciled chosen designs onto skin before using tattoo gun.
- Cleaned and sterilized equipment before and after each client.
- Evaluated customer skin type prior to beginning the tattooing process.
- Educated customers on the risks associated with getting a tattoo.
- Organized workspace to maintain a safe and sanitary environment for clients.
- Prepared records of client progress and services performed under care.
- Provided clean, high-quality work at all times.
- Performed touch-ups as needed to keep existing tattoos looking vibrant and sharp.
- Displayed knowledge of various styles such as traditional, Japanese, tribal.
- Ensured that machines were functioning properly before usage.
- Identified health scenarios that required more skilled care or knowledge.
- Covered tattoo areas with sterile dressings and provided instructions regarding new tattoo care.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Provided guidance on proper aftercare of tattoos to ensure optimal results.
- Built relationships with customers through friendly interactions and professional demeanor.
Vintage Reseller
Buckmoon Vintage
Denver, CO
12.2021 - 01.2024
- Created promotional materials such as brochures, flyers, catalogs.
- Recommended, selected and located merchandise based on customer desires.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assessed competitive landscape to develop competitive pricing structure.
- Analyzed market trends in order to anticipate changes in demand for various products or services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Updated website content regularly with new product information.
- Answered email inquiries about products and merchandise.
- Followed up with customer inquiries promptly and maximized internet lead opportunities.
- Communicated with current customers to increase overall satisfaction and improve product value.
- Defined and set short- and long-term revenue objectives for each program delivered.
- Identified new growth opportunities for program revenue plans.
Barista
Carbon and Habit
Denver, CO
12.2021 - 02.2023
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Input orders into point of sale system and handled customer payments.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Memorized official and off-menu coffee and tea preparations.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
- Created promotional displays for advertising special events or promotions at the cafe.
- Utilized POS system to receive and process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Office Assistant/Receptionist
City Hall Ocean City MD
Ocean City, MD
01.2019 - 01.2020
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Delivered messages and ran errands.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered phone calls and welcomed visitors to office.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Education
High School Diploma -
Horizon High School
Brighton, CO05-2014
Some College (No Degree) - Architecture And Interior Design
Colorado State University
Fort Collins, COSkills
- Great customer service
- Always have a positive mindset going into any situation
- Have strong communication skills
- Very well rounded
- Great at multitasking
- Organized
- Can diffuse situations and great at problem solving
- Empathetic and nurturing
- Work well under stress
- Efficient
- Connect with my customers
Timeline
Tattoo Artist
Love and Ink
01.2023 - Current
Vintage Reseller
Buckmoon Vintage
12.2021 - 01.2024
Barista
Carbon and Habit
12.2021 - 02.2023
Office Assistant/Receptionist
City Hall Ocean City MD
01.2019 - 01.2020
High School Diploma -
Horizon High School
Some College (No Degree) - Architecture And Interior Design
Colorado State University