Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelsey Trahan

Houston,TX

Summary

Multifaceted professional with over 10 years of experience spanning bookkeeping, retail operations, customer service, and tech sales. Skilled in managing financial records, processing transactions, and ensuring accurate inventory and documentation. Certified Medical Assistant with excellent interpersonal and organizational skills. A proactive team leader with a strong commitment to accuracy, confidentiality, integrity, and excellence.

Overview

11
11
years of professional experience

Work History

Freelance Bookkeeping Assistant

Various Small Businesses
02.2014 - Current
  • Manage basic bookkeeping tasks for small businesses, including expense tracking, invoice processing, and payment recording.
  • Assist with monthly reconciliations of bank statements and receipts.
  • Maintain accurate financial documentation and confidential records.

Tech Sales Specialist

Target
11.2024 - 02.2025
  • Assisted guest recommending suitable technical solutions.
  • Maintained knowledge of industry developments and products.
  • Educated guest on product information, features, and benefits.
  • Effectively managed time to achieve high levels of guest satisfaction.
  • Contributed to team success, sharing best practices, and helping new staff.
  • Resolved average of 60 guest issues per month through communication.

Retail Sales Key Holder

GameStop
11.2022 - 11.2024
  • Managed daily store operations often all on my own.
  • Handled cash transactions accurately maintaining a balanced register.
  • Supported inventory management by conducting stock checks and audits.
  • Balanced multiple competing priorities during peak periods.
  • Managed store staff by delegating tasks and responsibilities.
  • Trained new staff on operations, policies, and customer engagement.
  • Exceeded company goals earning store number 1 in the district 3 times.

Sales Associate

GameStop
10.2022 - 11.2022
  • Delivered exceptional customer service by helping to locate products.
  • Prepared merchandise for sales floor by pricing and tagging.
  • Organized shelves to maintain appeal and promote specific merchandise.
  • Handled cash transactions ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges, and refunds.
  • Achieved daily sales targets consistently.
  • Maintained position for 1 month then promoted to Retail Sales Keyholder.

Asset Protection Associate

Walmart
11.2021 - 02.2022
  • Reduced inventory loss by implementing asset protection processes.
  • Analyzed guest behavior to identify and respond to potential theft.
  • Utilized security systems and receipt checks to detect possible incidents.
  • Apprehended shoplifters and other potential criminals in store.
  • Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation.

Stocker

Walmart
09.2021 - 11.2021
  • Managed inventory by restocking shelves and ensuring product availability.
  • Trained new team members on stocking procedures.
  • Pulled product from storage and documented quantities accurately.
  • Streamlined restocking processes by consolidating backstock.
  • Answered guest questions and provided detailed product information.
  • Maintained team member communication to complete stocking tasks.

Sales Associate

Bath & Body Works
06.2021 - 09.2021
  • Processed transactions, returning coins, currency, and receipts to guest.
  • Increased sales by going above and beyond guest expectations.
  • Educated guest on current promotional offerings and products.
  • Enhanced team productivity by fostering a positive work environment.
  • Assisted in inventory management tasks and stock replenishment.
  • Volunteered for extra shifts during holidays and other busy periods.

Stocker

Walmart
11.2020 - 09.2021
  • Completed closing tasks returning misplaced items to correct locations.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks to move heavy boxes.
  • Updated merchandise pricing to match new values.
  • Demonstrated flexibility in adapting to different store sections.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Education

Medical Assistant Certification - Medical Assistant

Unitech Training Academy
Houma, LA
01-2014

High School Diploma -

South Terrebonne High School
Bourg, LA
05-2009

Skills

  • Bookkeeping
  • Loss Prevention & Asset Protection
  • Financial Recordkeeping
  • Invoicing and Payroll Support
  • POS Systems & Cash Handling
  • Account Reconciliation
  • Retail & Sales Operations
  • Team Collaboration
  • Stock Management
  • Basic proficiency in Microsoft Excel

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Tech Sales Specialist

Target
11.2024 - 02.2025

Retail Sales Key Holder

GameStop
11.2022 - 11.2024

Sales Associate

GameStop
10.2022 - 11.2022

Asset Protection Associate

Walmart
11.2021 - 02.2022

Stocker

Walmart
09.2021 - 11.2021

Sales Associate

Bath & Body Works
06.2021 - 09.2021

Stocker

Walmart
11.2020 - 09.2021

Freelance Bookkeeping Assistant

Various Small Businesses
02.2014 - Current

Medical Assistant Certification - Medical Assistant

Unitech Training Academy

High School Diploma -

South Terrebonne High School

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