Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelsey Trahan

Kelsey Trahan

Houston,TX

Summary

Retail professional with proven track record in driving sales and enhancing customer experiences. Skilled in inventory management, cash handling, and visual merchandising. Utilizes strong leadership skills to manage store operations, support team members and deliver results through adaptability and reliability. Known for excellent communication, problem-solving abilities, and dedication to maintaining high standards.

Overview

10
10
years of professional experience

Work History

Tech Sales Specialist

Target
11.2024 - 02.2025
  • Assisted in identifying customer needs and recommending suitable technical solutions.
  • Supported sales team by preparing product demonstrations and presentations for clients.
  • Engaged with clients to provide product information and address inquiries effectively.
  • Collaborated with cross-functional teams to enhance product knowledge and service delivery.
  • Conducted market research to identify potential leads and industry trends for sales strategy development.
  • Maintained up-to-date knowledge of industry developments and competitive products to inform sales approaches.
  • Organized training sessions for customers on product usage and troubleshooting techniques.
  • Educated customers on product features and benefits, tailoring explanations to their specific requirements with clear examples.
  • Contributed to team success by sharing best practices, collaborating on projects, and mentoring new colleagues.
  • Effectively managed time and resources to ensure consistent achievement of sales objectives and high levels of customer satisfaction.
  • Educated new sales staff on store policies and customer support operations.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Furnished customers with exemplary service, helping build lasting partnerships.
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Evaluated clients'' existing systems to identify opportunities for improvement or replacement with superior technology options.
  • Resolved average of 40 customer issues per month through active communication and dedicated research skills.

Retail Sales Key Holder

GameStop
11.2022 - 11.2024
  • Assisted in daily store operations to ensure efficient customer service and smooth transactions.
  • Maintained visual merchandising standards to enhance product presentation and attract customers.
  • Supported inventory management by conducting stock checks and organizing merchandise displays.
  • Trained new staff on operational procedures and customer engagement techniques for improved performance.
  • Handled cash management responsibilities, ensuring accurate register operations during shifts.
  • Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
  • Collaborated with team members to achieve sales goals and improve store performance metrics.
  • Monitored store security protocols to safeguard assets and maintain a safe shopping environment.
  • Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
  • Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Assisted in visual merchandising, ensuring an attractive store layout for optimal sales performance.
  • Supported loss prevention efforts by adhering to security protocols and reporting suspicious activity promptly.
  • Coordinated special events and promotions within the store to drive customer engagement and increase sales opportunities.
  • Trained new team members on store procedures, policies, and sales techniques for consistent performance.
  • Demonstrated exceptional product knowledge, keeping up-to-date with industry trends and new releases.
  • Boosted sales by effectively communicating product features and benefits to customers.
  • Participated in inventory management to maintain accurate stock levels and minimize shrinkage.
  • Improved overall store organization by consistently implementing proper merchandise stocking techniques.
  • Increased customer satisfaction by providing personalized assistance and recommendations.
  • Conducted regular store audits to ensure compliance with company standards and guidelines.
  • Balanced multiple competing priorities during busy periods resulting in efficient time-management skills enabling quick resolutions of any arising issues.
  • Participated in team meetings where we shared best practices, set goals, addressed challenges, ultimately contributing towards a more cohesive work environment.
  • Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.
  • Collaborated with store management to achieve monthly sales targets and goals.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Trained newly hired sales team in upselling techniques.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Exceeded my personal company Sales Goals earning our store #1 in the district on three different occasions.

Sales Associate

GameStop
10.2022 - 11.2022
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Maintained store presentation standards by organizing merchandise and conducting inventory checks.
  • Collaborated with team members to execute promotional displays, driving customer engagement and sales.
  • Provided training and support to new associates, fostering a collaborative work environment.
  • Resolved customer complaints promptly, improving satisfaction and loyalty through effective communication skills.
  • Implemented process improvements that streamlined operations, resulting in increased efficiency during peak hours.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained this position for 1 month and 1 week before being offered a promotion to the Retail Sales Key Holder position.

Asset Protection Associate

Walmart
11.2021 - 02.2022
  • Assisted in creating awareness programs on theft prevention among staff members.
  • Investigated incidents of suspicious activity, documenting findings for follow-up.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Coordinated with law enforcement on serious theft cases, providing necessary evidence documentation.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Controlled reduction of loss inventory by protecting company assets.
  • Utilized security systems and receipt checks to monitor activities and detect possible security incidents.
  • Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
  • Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within community.
  • Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
  • Reduced inventory shrinkage by implementing effective asset protection strategies and processes.

Stocker

Walmart
09.2021 - 11.2021
  • Organized inventory displays to enhance product visibility and accessibility.
  • Monitored stock levels, ensuring timely replenishment of merchandise.
  • Collaborated with team members to optimize stocking procedures and workflows.
  • Implemented efficient restocking methods, reducing downtime during peak hours.
  • Assisted in maintaining cleanliness and organization of storage areas.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Interacted with guests in friendly and knowledgeable way.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Transported merchandise pallets to move in warehouse.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Sales Associate

Bath & Body Works
06.2021 - 09.2021
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Stocker

Walmart
11.2020 - 09.2021
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Facilitated smoother store openings by stocking necessary products before each shift.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept work areas neat, clean and free from debris.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Managed timely and effective replacement of damaged or missing products.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Organized inventory displays to enhance product visibility and accessibility.
  • Monitored stock levels, ensuring timely replenishment of merchandise.
  • Collaborated with team members to optimize stocking procedures and workflows.
  • Assisted in maintaining cleanliness and organization of storage areas.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Stocked designated items on shelves, end caps and displays.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Education

Medical Assistant Certification - Medical Assistant

Unitech Training Academy
Houma, LA
01-2014

High School Diploma -

South Terrebonne High School
Bourg, LA
05-2009

Skills

  • Store operations
  • Cash handling proficiency
  • POS system operation
  • Loss prevention strategies
  • Key account management
  • Strategic partnerships
  • Solution selling
  • Detail-oriented
  • Integrity and trustworthiness
  • Team leadership
  • Adaptability and flexibility
  • Team building and motivation

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Tech Sales Specialist

Target
11.2024 - 02.2025

Retail Sales Key Holder

GameStop
11.2022 - 11.2024

Sales Associate

GameStop
10.2022 - 11.2022

Asset Protection Associate

Walmart
11.2021 - 02.2022

Stocker

Walmart
09.2021 - 11.2021

Sales Associate

Bath & Body Works
06.2021 - 09.2021

Stocker

Walmart
11.2020 - 09.2021

Medical Assistant Certification - Medical Assistant

Unitech Training Academy

High School Diploma -

South Terrebonne High School

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