Kelsey Trapp
Streator,IL
Summary
Dynamic and compassionate professional with a strong work ethic and integrity. Proven ability in customer service and problem-solving, enhancing customer satisfaction through efficient interactions. Skilled in cash handling and maintaining cleanliness, ensuring a safe environment while promoting positive experiences for clients and customers alike.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Associate
Puff Pro Smoke Shop
Streator, IL
02.2025 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Caregiver
Villas Of Holly Brook
Streator, IL
05.2021 - 02.2025
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided dressing guidance, grooming support, and meal preparation.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier/cook
Buger King
08.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Busser
Moana’s
Toluca, IL
05.2018 - 08.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
High School Diploma -
Fieldcrest
Minonk, IL07.2020
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Attention to detail
Certification
CPR
Timeline
Store Associate
Puff Pro Smoke Shop
02.2025 - Current
Caregiver
Villas Of Holly Brook
05.2021 - 02.2025
Cashier/cook
Buger King
08.2018 - 03.2020
Busser
Moana’s
05.2018 - 08.2018
High School Diploma -
Fieldcrest