Kelsey Valerio
Perth Amboy,NJ
Summary
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment. Reliable and motivated to work.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
The Cheesecake Factory
05.2024 - 09.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Warehouse Associate
Amazon
10.2023 - 05.2024
- As an Amazon warehouse associate I scanned and place packages in the correct containers.
- Transported containers to and from designated areas in the warehouse.
- Loaded and unloaded the shipment trucks.
- Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Moved shipment materials to and from designated areas using pallet jacks.
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Experience with long hours on feet.
Cashier/Customer Service
Bang Cookies
10.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Memorized information about the products sold to be able to answer any questions or concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and card transactions with accuracy.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Completed all opening and closing duties for the day.
- Calculating how many cookies need to be made when opening the store.
- Preparing and baking the amount of cookies needed for the day.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Packing and labeling each type of cookie correctly.
- Completing inventory for all of the items for sale at the front of the store and for all of the baking supplies and frozen items in the back of the store.
- Completing the weekly restock order for what is needed in the store.
- Cleaned and maintained kitchen equipment and oven.
- Customized cookie cake designs according to customer requests, increasing satisfaction and repeat business.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
Cashier/Customer Service
Taco Bell
08.2021 - 10.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Developed strong communication skills while interacting with diverse clientele daily.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Maintained store cleanliness by cleaning areas as needed throughout the day.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06.2023
Skills
- Customer service
- Teamwork and collaboration
- Patience and empathy
- Food handling
- Reliable and punctual
- Money handling
- Fluent in English and Spanish
Certification
EMR - Emergency Medical Responder
Timeline
Hostess
The Cheesecake Factory
05.2024 - 09.2024
Warehouse Associate
Amazon
10.2023 - 05.2024
Cashier/Customer Service
Bang Cookies
10.2022 - 11.2023
Cashier/Customer Service
Taco Bell
08.2021 - 10.2022
High School Diploma -
Perth Amboy High School
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