Kelsey Van Ostrand
Tallahassee,FL
Summary
Dynamic hospitality professional with extensive experience in fast-paced environments, dedicated to crafting exceptional guest experiences and maintaining a meticulously organized bar area. Expertise in mixology and customer engagement, complemented by strong skills in conflict resolution, communication, and problem-solving, fosters customer satisfaction and loyalty. Reliable team collaborator, adaptable to evolving demands, consistently prioritizing results through efficient and empathetic service. Renowned for a proactive approach to achieving both customer and organizational objectives, reinforcing a commitment to excellence in every interaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bartender/Server
Ted's Montana Grill
Tallahassee, FL
11.2022 - Current
- I help open the restaurant
- Check other servers out on their side, work silverware, etc.
- I help run the expo when needed
- I handcraft drinks behind the bar.
- I go where I’m needed when needed.
- I do togos
- I assist in bussing tables and resetting and reseating them
- I hand squeeze the lemonade, sour mix, orange juice.
- I am a team player, if someone needs help or something needs to be done and I have the time I am going to help out.
Assistant Manager
Island Wing Company
Tallahassee, FL
08.2021 - 10.2022
- I ran the day to day operations, counting the drawers, doing the money every day, dealing with costumers, interviewing and hiring, making schedules, running expo
Assistant Manager
Sonny's BBQ
Tallahassee, FL
05.2020 - 08.2021
- Make the schedule
- Count the safe and cash drawers
- Help with costumers
- Load the smoker (cut the meat and season appropriately)
- Freezer prep
- Soft inventory
- Order the truck
- Work on the line completing orders
- Step up and in when needed
Server
Sonny BBQ
09.2014 - 08.2021
- Duties: serve tables, bartend, check servers out, give change to customers, roll silverware, and greet guests. Day to day operations, load the smoker, count safe, deal with costumers
Community Assistant
Grand Marc
Tallahassee, FL
06.2018 - 10.2019
- Help residents With any problems they may have, help get people to sign leases, give tours, help market, plan events for residence,type up leases
Customer Service Rep
California Marketing Group
Tallahassee, FL
06.2017 - 01.2019
- Its a call center where i call people about different issues and help them with it
Server/Bartender
IHOP
Tallahassee, FL
10.2016 - 03.2017
- Serve tables, cash tables out, clean tables, clean my section
Server
Buffalo Wild Wings
08.2015 - 10.2016
- Duties: Serve tables, cash tables out, open the restaurant, close the restaurant, check servers out, wash dishes, and create the best possible experience for the guest.
Server
Waffle House
08.2013 - 03.2014
- Server greets tables, take their order, and make sure they are pleased. Clean dish pit, tables, dry silverware.
Hostess, Server
Logan's Roadhouse
08.2012 - 08.2013
- Clean tables, great guests, seat people, take orders.
Cashier
Barnaby's Restaurant
01.2012 - 03.2012
- Orders, count money, keep salad bar clean; make sure customers are satisfied with their order.
Counselor
Maclay after School for Kids
08.2010 - 01.2012
- Duties: Set up snack, play with children, assist kids with their homework, makes sure the children are nice to each other.
Scan Haus
01.2006 - 06.2011
- Duties: Answer phone, insert data into computer, help customers, and file paper work.
Smoothie maker
Tropical Smoothie Café
10.2008 - 11.2009
- Food prep, keeping the dining area clean, cashier, counting the drawer.
Education
High School -
Maclay High School
01-2010
CERTIFIED MEDICAL ASSISTANT - CERTIFIED MEDICAL ASISTANT
STEPFUL
12-2025
Skills
- Training
- Customer service
- Bartending
- Serving Experience
- POS
- Interviewing
- Host/Hostess
- Communication skills
- Food service
- Management
- Sales
- Guest relations
- Restaurant experience
- Supervising experience
- Strong multitasking
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
Certification
- CMA - Certified Medical Assistant
Timeline
Bartender/Server
Ted's Montana Grill
11.2022 - Current
Assistant Manager
Island Wing Company
08.2021 - 10.2022
Assistant Manager
Sonny's BBQ
05.2020 - 08.2021
Community Assistant
Grand Marc
06.2018 - 10.2019
Customer Service Rep
California Marketing Group
06.2017 - 01.2019
Server/Bartender
IHOP
10.2016 - 03.2017
Server
Buffalo Wild Wings
08.2015 - 10.2016
Server
Sonny BBQ
09.2014 - 08.2021
Server
Waffle House
08.2013 - 03.2014
Hostess, Server
Logan's Roadhouse
08.2012 - 08.2013
Cashier
Barnaby's Restaurant
01.2012 - 03.2012
Counselor
Maclay after School for Kids
08.2010 - 01.2012
Smoothie maker
Tropical Smoothie Café
10.2008 - 11.2009
Scan Haus
01.2006 - 06.2011
High School -
Maclay High School
CERTIFIED MEDICAL ASSISTANT - CERTIFIED MEDICAL ASISTANT
STEPFUL