Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Vasu-Sarver

Powell,Ohio

Summary

Dynamic account coordinator with a proven track record at CoverMyMeds, excelling in problem resolution and customer service. Recognized for exceptional time management and effective communication skills, I thrive in fast-paced environments, ensuring seamless user experiences and fostering team collaboration. Committed to delivering outstanding support and training to colleagues.

Overview

8
8
years of professional experience

Work History

Account coordinator

CoverMyMeds
12.2021 - Current
  • I work from home and efficiently manage my time and schedule.
  • Help navigate users through the portals
  • Handle multiple lines of communication.
  • Experience working live chats and calls
  • I am familiar with Microsoft Office and Teams
  • Assist users with Prior authorization error messages
  • Provide tech support
  • Assist users by problem solving and assisting however they need.

Banquet Server

The Grand
01.2018 - Current
  • Provide outstanding consideration and care while caring for entire weddings of 200+ guests.
  • Set up and tear down an entire room during and or after the event.
  • Serving and bartending large parties and weddings
  • Provided excellent customer service to all guests
  • Worked as a team member with coworkers to provide the best work environment
  • Proven time-management skills and organizational abilities to resolve high volume of work
  • Identify trends with issues and errors and notify POD Management
  • Educate and coach team on how to resolve issues

Patient Service Representative

Quantum Health
01.2019 - 01.2021
  • Excellent customer service regarding claims, benefits, eligibility, provider searches, and health-related inquiries
  • Investigate issues to resolve healthcare concerns for member and providers
  • Provide efficient and realistic follow-up with members and fellow colleagues to ensure timely issue resolution
  • Utilize well developed critical thinking and interpersonal skills to problem solve and make knowledgeable recommendations for escalated issues
  • Lead, teach, and trained fellow colleagues
  • Collaborates with TPA, PBM, and all levels within team
  • Demonstrates strong leadership by being a trusted resource within the team

Education

High School Diploma -

Linworth Alternative High School
Worthington, OH

LMT - Massage Therapy

Heritage College
Columbus Ohio

Skills

  • Prior authorization specialist
  • Technical support
  • Microsoft Office
  • Live communication
  • Time management
  • Effective communication
  • Critical thinking
  • Customer service
  • Troubleshooting and problem resolution
  • Multitasking Abilities
  • Phone and email etiquette
  • Reliability
  • Active listening
  • Documentation and control

Timeline

Account coordinator

CoverMyMeds
12.2021 - Current

Patient Service Representative

Quantum Health
01.2019 - 01.2021

Banquet Server

The Grand
01.2018 - Current

High School Diploma -

Linworth Alternative High School

LMT - Massage Therapy

Heritage College

Similar Profiles

CREATE PROFILE