Kelsey Vaughan
Cleveland,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Stay at Home Mom
Myself
Customer Service Representative
Vimo Inc
06.2026 - Current
Business Owner/Operator
Girlyville LLC
08.2024 - 01.2026
- Produced and sold custom 3D prints, candles, and vinyl products
- Handled customer orders, design requests, and production
- Managed inventory, equipment, and daily business operations
- Marketed products through social media and online platforms
Team Lead
Hart Hanks
07.2022 - 12.2023
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- De-escalated customer complaints using specialized communication techniques.
Chat Representative
Mammoth Tech
09.2020 - 05.2022
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- De-escalated customer complaints using specialized communication techniques.
Had a child
08.2020 - 09.2020
CMA Supervisor
North Georgia Assisted Living
04.2019 - 08.2020
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Maintained medication stock and cleaned patient rooms and equipment.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Assessed patient needs in response to medications.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Monitored vital signs during medication administration to quickly identify complications.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Initiated oxygen and administered life-saving drugs in emergency situations.
- Assisted patients with personal care to alleviate burden on family members.
- Assisted residents with daily living activities as designated in care plans.
Resident Aide
Lanier Lodge
08.2018 - 02.2019
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Maintained medication stock and cleaned patient rooms and equipment.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Assessed patient needs in response to medications.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Monitored vital signs during medication administration to quickly identify complications.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Initiated oxygen and administered life-saving drugs in emergency situations.
- Assisted patients with personal care to alleviate burden on family members.
- Assisted residents with daily living activities as designated in care plans.
Had a child
05.2016 - 08.2018
Resident Aide
Oaks At Hampton
05.2015 - 05.2016
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Maintained medication stock and cleaned patient rooms and equipment.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Assessed patient needs in response to medications.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Monitored vital signs during medication administration to quickly identify complications.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Dressed, groomed and fed patients with limited physical abilities.
Team Lead
Gymboree
01.2015 - 04.2015
- Helped clients find items, stocked clothes, checked customers out. Made employee schedules.
Customer Service Representative
Bath & Body Works
08.2014 - 01.2015
- Checked out customers, helped find items
Education
High school or equivalent - undefined
Mountain Education Charter School
Cumming, GA01.2014
Certification
- Driver's License
- CPR Certification March 2023 to March 2025
- First Aid Certification March 2023 to March 2025
- Basic Life Support (BLS) March 2023 to March 2025
- Certified Medication Technician March 2023 to March 2024
- MCP
- CompTIA Security+
- CompTIA Network+
- Certified Medical Assistant
- CNA III
- CNA II
- BLS Certification
Timeline
Customer Service Representative
Vimo Inc
06.2026 - Current
Business Owner/Operator
Girlyville LLC
08.2024 - 01.2026
Team Lead
Hart Hanks
07.2022 - 12.2023
Chat Representative
Mammoth Tech
09.2020 - 05.2022
Had a child
08.2020 - 09.2020
CMA Supervisor
North Georgia Assisted Living
04.2019 - 08.2020
Resident Aide
Lanier Lodge
08.2018 - 02.2019
Had a child
05.2016 - 08.2018
Resident Aide
Oaks At Hampton
05.2015 - 05.2016
Team Lead
Gymboree
01.2015 - 04.2015
Customer Service Representative
Bath & Body Works
08.2014 - 01.2015
High school or equivalent - undefined
Mountain Education Charter School
Stay at Home Mom
Myself