Kelsey Waddell
Beebe,AR
Summary
Proactive and goal-oriented Military Spouse with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Service Writer Manager
Kyle Durrence Chevrolet
08.2023 - 12.2023
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Consulted with customers to assess service requirements and produce accurate orders.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Provided consistent training opportunities for new hires, resulting in a knowledgeable workforce capable of meeting high performance standards.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Created a training program for future and current Service writers that explained in detail with step by step directions from the first approach with customers through the repair then to check out with the customers.
Editor in Chief
Long County News Paper
07.2022 - 08.2023
- Oversaw, trained and developed writers and associates, assistants and junior editors to optimize production and quality of work.
- Maintained a consistent editorial voice throughout all published materials, reinforcing the publication''s unique identity.
- Regularly attended industry conferences as a representative of the publication, bolstering its standing within the community.
- Managed budget allocation for editorial projects, ensuring optimal use of resources and cost-effective strategies.
- Established partnerships with relevant organizations, expanding the publication''s network and influence within the industry.
- Developed publication website, blogs and social media presence.
- Increased readership through strategic content planning and audience engagement techniques.
- Wrote wide array of content with accuracy, clarity and consistency.
WORK STUDY
UVA-Wise Dean's Office
08.2020 - 12.2021
- Contributed to the development of an innovative work study orientation program aimed at improving overall satisfaction and retention rates.
- Maintained up-to-date knowledge of campus resources and services available to students, facilitating appropriate referrals when needed.
- Reduced processing time substantially by identifying inefficiencies within existing workflow processes.
- Participated in professional development opportunities related to work study responsibilities to enhance job performance continually.
- Enhanced office efficiency by streamlining filing systems and organizing digital records.
- Demonstrated adaptability when working under pressure or adjusting to changing deadlines without compromising quality standards.
- Assisted in the planning and execution of various campus events, contributing to their overall success.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
LEAD STUDENT AMBASSADOR
UVA-Wise Admission Office
08.2020 - 12.2021
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Distributed mail, filed documents, and answered telephone calls.
- Mentored students to increase satisfaction and help engage in campus life.
- Contributed to a positive campus atmosphere by creating welcoming spaces for new students to connect with one another.
- Developed essential leadership skills through participation in specialized training programs and workshops offered by the university.
- Gained valuable public speaking experience through regular presentations to diverse audiences about the benefits of attending the university.
- Supported student success by offering peer-to-peer mentorship, sharing study tips, and advising on course selection.
- Assisted in boosting enrollment numbers by providing personalized support to incoming students during orientation week activities.
- Led campus tours for prospective students every semester.
Club President and Founder
Relay for Life at UVA-Wise
08.2020 - 12.2021
- Initiated and managed RFL on campus which consisted of creating a team, petitioning to become a club, as well as create, plan, and coordinated fundraising events
- Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
- Implemented innovative marketing campaigns that raised awareness of the club''s activities in both online and offline platforms.
- Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
- Managed volunteer teams efficiently during events to provide seamless service to guests while maintaining a positive work environment for volunteers themselves.
- Enhanced financial stability through smart budget management, securing sponsorships, and organizing successful fundraising events.
- Developed partnerships with related clubs and service organizations.
- Strengthened community partnerships with local businesses to enhance sponsorship opportunities and boost club visibility.
- Implemented a member feedback system to better understand their needs, leading to more effective program development and membership retention.
- Formulated and enforced club rules, regulations and policies.
Campaign Manager
American Heart Association
12.2016 - 05.2020
- The Queen of Hearts campaign manager of three teams of six individuals that raised over $50,000 through planning and executing fundraising events in the local communities
- Developed position outlines for members and wrote public statements for each position.
- Utilized social media advantageously for free and persuasive media.
- Managed multi-channel campaigns for increased brand visibility and donor engagement.
- Performed staff evaluations and addressed areas for improvement.
- Collaborated with cross-functional teams to align campaign objectives, messaging, and target audiences.
- Developed campaigns, led design, and tracked results.
Education
Associate of Applied Science - Veterinary Technician
Arkansas State University
Jonesboro, AR05-2026
Bachelor of Science - Biology
University of Virginia At Wise
Wise, VA12-2021
HIGH SCHOOL DIPLOMA - Advanced High School Diploma
John S. Battle High School
Bristol, VA05-2020
Skills
- Written and verbal communication skills
- Record preparation
- Multitasking and prioritizing
- Scheduling and calendar management
- Event planning
- Customer service expertise
- Technical knowledge
- Invoice Verification
References
References are available upon requests.
Accomplishments
- Georgia State Notary the documented and verified over 200 documents which led to obituary, marriage licenses, name changes, and power of attorneys.
Timeline
Service Writer Manager
Kyle Durrence Chevrolet
08.2023 - 12.2023
Editor in Chief
Long County News Paper
07.2022 - 08.2023
WORK STUDY
UVA-Wise Dean's Office
08.2020 - 12.2021
LEAD STUDENT AMBASSADOR
UVA-Wise Admission Office
08.2020 - 12.2021
Club President and Founder
Relay for Life at UVA-Wise
08.2020 - 12.2021
Campaign Manager
American Heart Association
12.2016 - 05.2020
Associate of Applied Science - Veterinary Technician
Arkansas State University
Bachelor of Science - Biology
University of Virginia At Wise
HIGH SCHOOL DIPLOMA - Advanced High School Diploma
John S. Battle High School
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