Kelsey Wallace
Smithfield,NC
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Patient Account Specialist
Riccobene Associates Family Dentistry
Selma , NC
2018.08 - Current
- Performed data entry of patient demographics, insurance information, and account balances into computer system.
- Processed incoming payments from patients and insurance companies.
- Communicated with customers regarding payment plans and past due accounts.
- Conducted research on customer accounts to identify any outstanding balances or issues that need resolution.
- Reconciled daily cash transactions and prepared daily bank deposits.
- Reviewed monthly aging reports to determine which accounts are past due or require follow up action.
- Assisted in training new employees on patient accounting procedures.
- Participated in special projects as assigned by management team.
- Processed refunds, disbursements and payments.
- Created letters, invoices and other documents with diverse computer programs such as Denticon.
- Applied HIPAA privacy and security regulations while handling patient information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Cosmetologist
Self-employeed
Goldsboro , NC
2016.06 - Current
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Advised clients on how to maintain their new hairstyles at home.
- Assisted customers in selecting appropriate retail products for their needs.
- Developed a loyal client base through excellent customer service.
- Collaborated with other professionals in the beauty industry.
- Trained new staff members on salon policies and procedures.
- Engaged with customers by providing friendly conversation during services.
- Promoted additional services or products available in the salon.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Assistant Store Manager
Hwy 55 Burgers Shakes & Fries
Princeton , NC
2009.12 - 2017.06
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Education
Licensed Cosmetologist - Cosmetology Education
Mitchell's Hairstyling Academy
Goldsboro, NC2016-06
High School Diploma -
Princeton High School
Princeton, NC2012-06
Skills
- Healthcare Revenue Cycle
- Dental coding proficiency
- Debt Collection Strategies
- HIPAA Compliance
- Patient Flow Management
- Phone and Email Etiquette
- Office Opening and Closing
- Dental Terminology
- Payment Processing
- Administrative Support
- Patient Scheduling
- Data Entry
- Issue Resolution
- Insurance Verification
- Financial Plan Options
- Professionalism and Ethics
- Friendly Communication
- Relationship Building
- Active Listening
- Administrative Procedures
- Problem-Solving
- Microsoft Office
- Attention to Detail
- Remote Office Availability
- Calm Under Pressure
- Supervision and leadership
- Google Drive
- Teamwork and Collaboration
Affiliations
- Traveling
- Handcrafting & designing decor
- Reading & Journaling
- Indulging in fine arts
References
References available upon request.
Timeline
Patient Account Specialist
Riccobene Associates Family Dentistry
2018.08 - Current
Cosmetologist
Self-employeed
2016.06 - Current
Assistant Store Manager
Hwy 55 Burgers Shakes & Fries
2009.12 - 2017.06
Licensed Cosmetologist - Cosmetology Education
Mitchell's Hairstyling Academy
High School Diploma -
Princeton High School
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