Kelsey Watt

Hardworking and reliable healthcare coordinator with strong ability in scheduling. Highly organized, proactive and punctual with team-oriented mentality. Self directed customer service oriented professional, able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure quality. Maintain patient privacy and confidentiality. Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate. Attention to detail needed to review and correct errors and maintain high levels of accuracy. Problem solving skills essential in reviewing and resolving billing and coding issues. Cooperative team player, equally effective and self- motivated working independently. Communication Platforms – Zoom. Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint. Responsible Healthcare Coordinator assisting community members by acting as liaison between clients and medical providers. Researches client tickets to resolve disputes, outstanding issues and benefit claims. Processes qualified status changes by sending most current information to insurance carriers. Patient-focused healthcare coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Empathetic Healthcare Coordinator serving patients by providing access to high-quality care. Tailors assistance in accordance with each patient's specific needs and requirements. Escalates issues of increased complexity to resolve urgent patient concerns. Follows-up with patients to identify growth opportunities.

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)