Kelsey Westermann
Portland,OR
Summary
Multi-talented customer oriented offering 10+ years of work developing and perfecting many skills. Personable and hard working with and eye for detail and a goal of satisfaction. Knowledgeable, quick learning and excited for new opportunities.
Overview
8
8
years of professional experience
Work History
Front of House
Red Sauce Pizza
10.2023 - Current
- Greeted and tended to customers in a respectful and timely manner
- Communicated frequently with FOH and BOH staff to ensure efficient ticket times
- Double checked all food before expediting for quality and accuracy
- Used down time to complete daily and weekly cleaning tasks and well as keeping BOH in stock
- Helped in BOH on the line as needed
Lead Production Associate
Thrilling Foods
09.2022 - 10.2023
- Assisted in preparation of production orders, ensuring accuracy and efficiency.
- Monitored and adjusted production processes to ensure quality standards were met.
- Inspected finished products for defects before packing them for shipment.
- Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
- Took lead with minimal direction to ensure time effectiveness and top quality product in both individual and team settings.
Night Manager
DC Vegetarian
06.2020 - 08.2022
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Ordered supplies as needed and monitored stock levels throughout night shift.
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
- Assisted with interviewing candidates for open positions within organization.
Housekeeping Lead
Sparkling Palaces
03.2019 - 06.2020
- Assisted in training new housekeepers in proper use of chemicals, cleaning techniques, and safety procedures.
- Monitored performance of staff members and provided feedback on their work.
- Supervised staff during shifts to ensure that tasks were completed efficiently and on time.
- Implemented quality control measures to ensure a consistently high level of service was maintained throughout clienteles homes.
Lead Line Cook
Vertical Diner
11.2018 - 02.2019
- Responsible for prep and line cook, heavy multi-tasking
- Expediting ticket orders during rush periods
- Flat top and deep fryer use
- Fast paced environment providing efficient and quality ticket orders
Barista Shift Lead
Empire Coffee and Bubble Tea
01.2017 - 10.2018
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Identified opportunities for improvement within the store's processes or procedures.
- Greeted guests with pleasant smile and superior customer service.
Education
Associate of Applied Science - Massage Therapy
East West College of Healing Arts
Portland, OR03.2025
Bachelor of Arts - Anthropology
Central Washington University
Ellensburg, WA06.2016
Skills
- Training and Mentoring
- Customer-Focused
- Decision-Making
- Verbal and Written Communication
- Detail-Oriented
- Relationship Building
- Continuous Improvement
- Multitasking proficiency
Timeline
Front of House
Red Sauce Pizza
10.2023 - Current
Lead Production Associate
Thrilling Foods
09.2022 - 10.2023
Night Manager
DC Vegetarian
06.2020 - 08.2022
Housekeeping Lead
Sparkling Palaces
03.2019 - 06.2020
Lead Line Cook
Vertical Diner
11.2018 - 02.2019
Barista Shift Lead
Empire Coffee and Bubble Tea
01.2017 - 10.2018
Associate of Applied Science - Massage Therapy
East West College of Healing Arts
Bachelor of Arts - Anthropology
Central Washington University
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