Kelsey Westmoreland
Greenville,WI
Summary
Dynamic leader with a proven track record at QuikTrip, enhancing team productivity and customer satisfaction. Expert in HIPAA compliance and financial operations management, I've spearheaded initiatives that significantly reduced no-show rates and financial discrepancies. Skilled in team leadership and verbal communication, an approach that has consistently fostered positive client relationships and operational excellence.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Bon Secours Occupational Health
01.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Coordinated referrals efficiently between providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Store Manager
Quiktrip
01.2022 - 11.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
QuikTrip
08.2019 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Trainer
QuikTrip
11.2015 - 08.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
Account Representative
RealPage
11.2014 - 05.2015
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Negotiated contracts and agreements with clients to achieve favorable terms.
- Kept detailed records of customer interactions for optimal traceability.
Education
Certificate - Medical Assistant
Penn Foster
06-2024
Patient Care Technician -
Greenville Technical College
South Carolina2015
Certified Nursing Assistant -
Greenville Technical College
South Carolina2015
High School Diploma -
Blue Ridge High School
South Carolina06.2014
Skills
- Team Leadership
- Time Management
- Customer Service
- Verbal and Written Communication
- Security System Monitoring
- Financial Operations Management
- Database Management
- Operations Oversight
- Leading Staff Meetings
- Payroll Administration and Timekeeping
- Hiring and Training
- HIPAA Compliance
Timeline
Patient Service Representative
Bon Secours Occupational Health
01.2024 - Current
Store Manager
Quiktrip
01.2022 - 11.2023
Assistant Manager
QuikTrip
08.2019 - 01.2022
Trainer
QuikTrip
11.2015 - 08.2019
Account Representative
RealPage
11.2014 - 05.2015
Certificate - Medical Assistant
Penn Foster
Patient Care Technician -
Greenville Technical College
Certified Nursing Assistant -
Greenville Technical College
High School Diploma -
Blue Ridge High School
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