Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey White

Argyle,TX

Summary

Organized healthcare professional with 12 years of experience in the medical field. Excellent typist, collaborator, and office coordinator with proven history of patient and physician satisfaction. Dedicated to efficiency and maintaining workflow. References available upon request.

Overview

12
12
years of professional experience

Work History

Admitting Representative

Texas Health
Flowermound, TX
01.2024 - Current

• Accurately gathers complete financial and demographic information to ensure medical records/billing process flows efficiently.

• Obtains and/or updates verification of benefits and/or pre-certification for applicable tests and/or procedures

• Prepares, presents, and thoroughly explains applicable legal, ethical, and compliance documents; ensures proper consents are signed by the appropriate parties. Maintains documentation of the same

• Maximizes reimbursement for services rendered by appropriately identifying insurance carrier, benefits, etc. Prevents denials by ensuring timely notification of admission to insurance carriers

• Assists patients in understanding financial obligations; collects co-payments, self-pay deposits, and patient balances to reduce Accounts Receivable.

• Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures. Maintains customer service and/or productivity guidelines set forth by applicable leadership.

Surgery Scheduler

US Oncology Network
Plano, TX
11.2021 - Current
  • Worked with operating facilities to schedule procedures on behalf of Dr
  • Meghan Hansen
  • Distributed treatment and procedural information to patients
  • Scheduled follow-up appointments as designated by physician
  • Booked surgeries according to physician volume and maintained prompt turnaround times
  • Conveyed information to patients about arrival times and preoperative procedures
  • Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation
  • Organized patient medical records and worked with insurance company representatives to obtain authorization.

Surgery Scheduler and Administrative Assistant

Texas Back Institute
Plano, TX
02.2020 - 06.2021
  • Worked with operating facilities to schedule procedures on behalf of Dr
  • Blake Staub
  • Distributed treatment and procedural information to patients
  • Scheduled follow-up appointments as designated by physician
  • Booked surgeries according to physician volume and maintained prompt turnaround times
  • Conveyed information to patients about arrival times and preoperative procedures
  • Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation
  • Organized patient medical records and worked with insurance company representatives to obtain authorization.

Access Service Representative

Baylor Scott & White
Denton, TX
09.2015 - 02.2020
  • Verified demographics and insurance information to register patients in computer system
  • Organized and maintained records by updating and obtaining both personal and financial information from patients
  • Obtained necessary signatures for privacy laws and consent for treatment
  • Assembled registration paperwork and placed identification bands on patient
  • Communicated financial obligations to patients and collected fees at time of service
  • Scheduled appointments for patients and maintained physician schedules
  • Faxed documents and answered phone calls.

Admitting Representative

Texas Health Presbyterian Plano
Flowermound, TX
09.2014 - 09.2015
  • Interviewed and registered hospital patients upon admission, verified patient identity, confirmed patient demographics, obtained electronic consent and entered data in hospital billing portal
  • Discharged patients and collected insurance co-pays and payment deposits
  • Coordinated patient paperwork and charts
  • Addressed patients and visitors professionally, efficiently and empathetically, demonstrated warm, approachable demeanor and kept waiting area orderly, presentable and inviting.

Admitting Representative

Medical City Lewisville
Lewisville, TX
09.2013 - 09.2014
  • Interviewed and registered hospital patients upon admission, verified patient identity, confirmed patient demographics, obtained electronic consent and entered data in hospital billing portal
  • Discharged patients and collected insurance co-pays and payment deposits
  • Coordinated patient paperwork and charts
  • Addressed patients and visitors professionally, efficiently and empathetically, demonstrated warm, approachable demeanor and kept waiting area orderly, presentable and inviting.

ER Admitting Clerk

BSA Hospital
Amarillo, TX
09.2012 - 09.2013
  • Interviewed and registered hospital patients upon admission, verified patient identity, confirmed patient demographics, obtained electronic consent and entered data in hospital billing portal
  • Discharged patients and collected insurance co-pays and payment deposits
  • Coordinated patient paperwork and charts
  • Addressed patients and visitors professionally, efficiently and empathetically, demonstrated warm, approachable demeanor and kept waiting area orderly, presentable and inviting.

Education

Bachelor of Science - Healthcare Administration

Western Governors University
Salt Lake City, UT
12.2019

Skills

  • Organizational skills
  • Insurance knowledge
  • 75 WPM
  • Familiar with ICD codes and CPT codes
  • MS Office proficient
  • Data Management
  • Strong customer service skills

Timeline

Admitting Representative

Texas Health
01.2024 - Current

Surgery Scheduler

US Oncology Network
11.2021 - Current

Surgery Scheduler and Administrative Assistant

Texas Back Institute
02.2020 - 06.2021

Access Service Representative

Baylor Scott & White
09.2015 - 02.2020

Admitting Representative

Texas Health Presbyterian Plano
09.2014 - 09.2015

Admitting Representative

Medical City Lewisville
09.2013 - 09.2014

ER Admitting Clerk

BSA Hospital
09.2012 - 09.2013

Bachelor of Science - Healthcare Administration

Western Governors University
Kelsey White